Motor Works Auto

Client Services Coordinator for Business Development Center

Motor Works Auto  •  $40k - $60k/yr  •  Waite Park, MN (Onsite)  •  3 days ago
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Job Description

Client Services Coordinator for First Ring BDC (An Extension of Motor Works Auto Repair)

About First Ring

First Ring provides inbound call handling and scheduling services for independent automotive repair shops. We act as an extension of our clients’ front desks—helping them reduce missed calls, improve customer experience, and stay focused on running their businesses.

We’re growing quickly and are looking for a Client Services Coordinator to support our clients, internal teams, and daily operations as we scale.

Role Overview

The Client Services Coordinator supports client relationships, service quality, and operational processes. This role serves as a key link between clients, call representatives, leadership, and technical partners.

The ideal candidate is organized, detail-oriented, communicates well, and takes ownership of tasks from start to finish.

Key Responsibilities

Client Support & Communication

  • Serve as a primary point of contact for assigned clients
  • Conduct regular check-ins and follow-ups to ensure client satisfaction
  • Track client feedback and ensure concerns are resolved in a timely manner
  • Maintain accurate client records and service expectations

Reporting & Data

  • Prepare and distribute weekly client reports
  • Monitor call volume, missed calls, and key performance metrics
  • Flag trends or concerns to clients and leadership

Basic Technical & System Support

  • Assist with setup and maintenance of phones, headsets, and workstations
  • Troubleshoot basic issues related to computers, phones, and call routing
  • Coordinate with our phone system vendor to resolve issues and make updates
  • (This is not a full IT role—advanced issues are escalated as needed.)

Internal Coordination

  • Communicate client needs and updates to internal teams
  • Support client onboarding and offboarding
  • Help maintain internal documentation, workflows, and client tools
  • Assist with materials for demos, sales efforts, and industry events

Qualifications

  • Strong written and verbal communication skills
  • High attention to detail and strong follow-through
  • Comfortable working with data, spreadsheets, and reports
  • Ability to manage multiple priorities in a fast-paced environment
  • Basic technical aptitude and problem-solving skills

Preferred Experience

  • Client services, operations, or account management experience
  • Call center, BDC, or service-based business experience
  • Familiarity with phone systems or call routing platforms
  • Automotive industry experience is a plus, but not required

What Success Looks Like

  • Clients feel supported and confident in our services
  • Issues are identified and resolved proactively
  • Reports are accurate and delivered on time
  • Internal teams are aligned on client expectations
Motor Works Auto

About Motor Works Auto

Our journey began in 2004 in St. Augusta with Augusta Motor Works, where we offered full-service repairs for all makes and models of automobiles. As we grew, our customers began asking if we could work on European vehicles. In response, we expanded our team and invested in specialized tools to handle these cars. Today, we continue to service all makes and models, with dedicated technicians who specialize in European brands such as BMW, Mercedes-Benz, VW, Audi, Porsche, Land Rover, Jaguar, and Volvo.

In 2015, we seized the opportunity to open a second location in Sartell, where Motor Works of Sartell quickly became a success. This success led us to acquire our Sauk Rapids facility in 2020, followed by three additional locations in Blaine, Big Lake, and Bemidji in 2021. We expanded further in 2022 with the acquisition of Motor Works Park Rapids and most recently added a new facility in Elysian in 2024.

With 8 locations now, we can offer convenient services to more customers. As we continue to grow, we’re always on the lookout for talented individuals to join our team and are excited to help as many people as possible.

Industry
Automotive & Mobility
Company Size
1-10 employees
Headquarters
St Augusta, Minnesota
Year Founded
2004
Website
motorworksauto.com
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