Harvard Bioscience is a leading developer, manufacturer and seller of technologies, products and services that enable fundamental research, discovery, and pre-clinical testing for drug development. Our customers range from renowned academic institutions and government laboratories, to the world's leading pharmaceutical, biotechnology and contract research organizations. With operations in North America, Europe, and China, we sell through a combination of direct and distribution channels to customers around the world. We are a publicly traded company (NASDAQ: HBIO).
A career with Harvard Bioscience is more than a job – it is an experience where our employees are energized, engaged and aligned to our mission:
To enhance human health by empowering researchers with precise, reliable life science techniques, support and services that accelerate discovery and development.
We value behaviors that advance our mission, strengthen our culture, and uphold scientific excellence across all regions and functions. We foster:
Passion and Ownership – Take initiative and own our results.
Resilience – We persevere through challenges with determination and optimism.
Ethics – We act with honesty and accountability in everything we do.
Collaboration – We success together through teamwork and respect.
Innovation – We think boldly and drive creative solutions in support of
Excellence – We strive for the highest standards in all we do.
This position is located at Biochrom an affiliate of Harvard Bioscience, a long-established global company that has been developing scientific and is in Cambridge, United Kingdom.
THE OPPORTUNITY As part of this global organization, the client services function plays a key role in ensuring smooth and efficient order processing, accurate communication, and excellent customer support and will office in our Cambridge, UK office.
Reporting to the Manager, Client Services EMEA, the Client Services Coordinator is responsible for the complete handling of incoming customer orders and related administrative processes. The role will cover all activities involved in the receipt and processing of customer orders, ensuring they are managed efficiently, accurately, and in alignment with internal procedures. Using the Company's ERP system, the coordinator ensures timely, error-free order processing to support a seamless customer experience.
Essential Job Functions
Order Processing & Coordination
Customer Communication and Support
Data Management & ERP Administration
Collaboration & Internal Support
skills and abilities required Bonus skills and experience
Navision ERP
Sales Force
Education and Experience and/or equivalent
Completed traineeship
Good knowledge of common IT tools (Microsoft suite, Excel, Word)
ERP knowledge
Strong communication skills and the ability to work effectively with internal and external stakeholders
Very good written
Must be able to speak and write in English
Experience in a Client Services role or comparable role working with customers.
Team-oriented mindset
High resilience and flexibility to complete task on timely manner.
Friendly, calm and objective
Professional, reliable and organized approach to work.
Harvard Bioscience is a global developer, manufacturer and marketer of a broad range of specialized products, primarily apparatus and scientific instruments used to advance life science research at pharmaceutical and biotechnology companies, universities and government laboratories worldwide. We sell our products to thousands of researchers in over 100 countries through our full-line catalog (and various other specialty catalogs), our websites, and through distributors, including GE Healthcare, Thermo Fisher Scientific Inc., and VWR. We have sales and manufacturing operations in the United States, the United Kingdom, Germany, and Spain and sales facilities in France and Canada.
