Job Description

About the Role

As a Customer Service Coordinator (CSC), you’ll be the first point of contact for our clients – answering calls, actioning requests and making sure issues are resolved efficiently.

You’ll manage incoming work orders, coordinate with our Operations Managers and Service Providers, and use a range of systems to keep jobs moving and ensure our clients receive the exceptional service Vivid is known for.

This is a fast-paced, hands-on role that would suit someone who is confident with technology, enjoys problem-solving and is keen to learn and develop their skills. You don't need to know everything from day one – we're looking for someone with the right attitude who is comfortable learning new systems and taking on feedback.

You’ll need a professional phone manner, excellent attention to detail and the ability to communicate confidently with a wide range of stakeholders, both internal and external.

This role is based in our Belrose, NSW Head Office.

Duties Include

• Answering incoming calls and managing client requests
• Processing and monitoring work orders across client and internal systems
• Coordinating with Operations Managers and Service Providers to close out jobs
• Supporting Account Managers with reporting and monthly requirements
• Managing incoming CSC emails and client communications
• Keeping systems and job information accurate and up to date
• Following up outstanding jobs and ensuring requests are progressed within required timeframes
• Ensuring compliance with Vivid’s policies and procedures

What We're Looking For

We're looking for someone who is keen to learn, comfortable with technology and enjoys working in a busy team environment.

You’ll ideally have:

• Previous experience in a Customer Service, Administration, Coordination or similar role
• Strong written and verbal communication skills
• Confidence speaking with clients and handling issues professionally
• A positive, coachable attitude and willingness to take on feedback
• Strong attention to detail and the ability to stay organised
• Confidence using technology and learning new software and systems
• Good working knowledge of Word, Excel and Outlook
• Experience with maintenance, facilities or work-order management systems is a bonus, but not essential
• The ability to prioritise multiple tasks and keep things moving in a fast-paced environment
• A proactive, adaptable and professional approach

You'll be working across different clients, systems and requests, so we're looking for someone who enjoys solving problems, asks questions and wants to develop their skills.

What We Offer

• Full training and ongoing support from an experienced and collaborative team
• The opportunity to learn and develop within a growing national business
• Exposure to technology, systems, operations and client management
• Opportunity to build a career within commercial cleaning and property services
• A safe, inclusive and values-driven workplace
• A supportive team environment where questions are encouraged and development is valued
• Competitive salary with superannuation and benefits in line with industry standards