Tritech Solutions Pty Ltd

Client Services Coordinator

Tritech Solutions Pty Ltd  •  $62k - $72k/yr  •  Arncliffe, AU (Onsite)  •  1 day ago
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Job Description

About Us

Tritech Solutions is a leading provider of electronic security solutions across NSW. We design, install and maintain integrated systems including access control, CCTV and intercoms for commercial and
government clients.

We pride ourselves on delivering reliable, well-structured projects and a high level of customer service, backed by strong processes and a collaborative team.

About the Role

We are looking for a Client Services Coordinator team member to assist our delivery and service teams with day-to-day customer interactions and administration.

This is a support-focused role suited to someone organised, reliable, and looking to build experience in a structured business environment.

What You’ll Be Doing

  • Respond to customer enquiries via phone and email
  • Log, update and maintain jobs
  • Follow up on outstanding service requests, purchase orders
  • Provide customers with updates on job progress and scheduling
  • Assist with coordinating technicians and job scheduling
  • Maintain accurate records and notes across all systems
  • Support onboarding/admin tasks (inductions, documentation, portals)
  • Escalate complex issues to senior team members

This role is primarily focused on support, follow-ups and administration.

What We’re Looking For

  • 1 years experience in customer service or administration
  • Confident communication skills (phone and email)
  • Strong attention to detail and ability to stay organised
  • Comfortable using computers (Outlook, data entry or CRM systems)
  • Some experience using job management system SimPRO desirable, but not essential
  • Reliable, punctual and able to follow processes
  • Positive attitude and willingness to learn

Why Join Us

  • Full training provided
  • Stable, full-time role with long-term opportunity
  • Supportive team environment with clear processes
  • Exposure to a growing industry (electronic security)
  • On-the-job training and development
  • Convenient Arndell Park location

An online AI interview maybe used as part of the recruitment process for this position.

Tritech Solutions Pty Ltd

About Tritech Solutions Pty Ltd

Tritech Solutions was created in 2004 with one big objective at the heart of our company, to help commercial enterprises Australia-wide create and maintain innovative, dynamic and controllable work environments through intelligent and integrated electronic building systems.

Specifically, we offer the widest range of products and services within our three core competencies of: Electronic Security, Building Automation and Energy Monitoring and can comprehensively create, manage and deliver Full-Scale Projects, 24 Hour Service Contracts, Ongoing Maintenance Programs and Complete Monitoring Solutions.

Our main aim is to help you create and maintain a work environment that is safe and secure and that saves you, your team and your business time, effort and money. In today’s fast-paced and demanding business world, we understand that the need for greater productivity, more efficient employees, smarter and safer working environments and the ability to quickly adapt to changing demands are all vital components to running a profitable and successful business.

Our entire team of fully qualified highly skilled tradesmen and technicians are all dedicated and focused on delivering superior quality, on-time, and total turn-key solutions for your business. We back it all up with the highest level of ongoing, good old-fashioned personalised customer service and support at the start, during, on completion and ongoing after every job we undertake.

Industry
Security & Investigations
Company Size
11-50 employees
Headquarters
Unknown
Year Founded
2004
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