DUTIES AND RESPONSIBILITIES
required.
REPORTING RELATIONSHIP
The Client Service Coordinator reports directly to the Contracts Manager or Designate. The Client Service Coordinator collaborates with the Managers of Clinical Practice, the Nursing Supervisors, Customers and the Payroll/Billing Department as appropriate.
QUALIFICATIONS
EDUCATION
Minimum - Secondary School Diploma. Completion of a recognized Post Secondary Program, Administration certification, Medical Terminology course or other is preferred.
EXPERIENCE
A minimum of two years of related customer service experience, preferably in healthcare.
OTHER SKILLS AND ABILITIES
Exceptional organizational and interpersonal skills; proven ability to work both independently and as part of a team; ability to meet deadlines and strong commitment to continual learning; demonstrated competency in keyboarding and Windows scheduling software, excel; ability to operate all standard office equipment; proficiency in written and spoken English.
Internal candidates must have a demonstrated track record of achievement in dealing with clients and employees and have demonstrated above average initiative. Successful internal candidates must complete a three-month probationary period specific to the Client Service Coordinator position.
STANDARDS OF PERFORMANCE
The Client Service Coordinator must demonstrate ongoing competency in completing all aspects, duties and responsibilities as detailed in this job description as well as specific goals and objectives that are agreed to.
PERFORMANCE REVIEW
Performance will be reviewed on an ongoing basis with a formal review at the end of the three-month probationary period and subsequently, on at least an annual basis. Input will be sought from the employee, their Contracts Manager or Designate, employees at the Branch Office and the National Service Centre and in addition, will be based on ongoing client feedback and the extent to which performance meets expectations.
SALARY RANGE: $40,000 - $42,000
At Bayshore, we believe in creating special moments for our clients each and every day, whether at the bedside, on the phone or in the clinic. These moments touch the lives of our clients and our employees, and they guide the way we run our business. These moments inspire, change and encourage us. They are what we call the Bayshore difference.
Bayshore HealthCare is one of the country’s leading providers of home and community health care services and is a Canadian-owned company.
With over 100 locations across the country, including home care offices, pharmacies and infusion clinics, Bayshore has more than 13,000 staff members and provides care to over 350,000 clients. We are dedicated to enhancing the quality of life, dignity and independence of all Canadians, by providing customized care plans and solutions that allow clients to remain in the comfort of their own home. See what some of our clients have to say about their experience with Bayshore. We have been a recipient of Canada’s Best Managed Companies award since 2006.
Chez Bayshore, nous croyons en la création de moments spéciaux pour nos clients, chaque jour, que ce soit à leur chevet, au téléphone ou dans une clinique. Nous cherchons à améliorer la qualité de vie, la dignité et l’autonomie de tous les Canadiens, en fournissant des plans de soins personnalisés et des solutions qui permettent à nos clients de rester dans le confort de leur propre foyer.
Bayshore, une entreprise exclusivement canadienne, est l’un des plus importants fournisseurs de services de santé à domicile et en milieu communautaire au Canada. Avec plus de 100 établissements à travers le pays, y compris des succursales dédiées à la prestation de soins à domicile, des pharmacies et des cliniques de perfusion, Bayshore compte au-delà de 13 000 employés et prodigue des soins à plus de 350 000 clients.
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