Job Description

Client Services CoordinatorThis is not a clipboard-and-checklist job.
This is frontline leadership inside a 24-hour emergency shelter.Are you interested in meaningful work?
Or are you interested in life-saving work? At The Archway, we are Tarrant County’s only state-designated family violence program. That means when someone makes the hardest phone call of their life, we answer. When someone walks through our shelter doors at 2:00 a.m., we are ready. We stand beside survivors while working to hold offenders accountable.This work is urgent. It is complex. It is emotional. And it matters.

We are looking for a Client Services Coordinator who can lead in that environment — not observe it from the sidelines. The OpportunityYou will lead the 24-hour Client Advocate Center — the operational heartbeat of our emergency shelter.You are not just managing staff.
You are setting the tone for safety, professionalism, and compassion.You will:

Hire, train, and develop Client Advocate staff
Build and manage 24-hour schedules that ensure consistent coverage
Partner seamlessly with the Hotline Coordinator so that intake from crisis call to shelter bed is smooth and trauma-informed
Crosstrain advocates strengthening both hotline and shelter operations

If systems break, you fix them.
If staff struggle, you coach them.
If processes stall, you streamline them. What You Will CarryThis role carries weight.You will be responsible for:

Departmental reporting and documentation that meets grant and compliance standards
Monitoring CaseWorthy entries to ensure accuracy and service quality
Strengthening community partnerships with law enforcement, transportation providers, and referral agencies
Managing personnel issues directly, professionally, and fairly
Training, directing, correcting, and elevating your team
Upholding organizational policies and grant requirements without exception

You are accountable for both compassion and structure.
Both heart and discipline. Who You AreYou are calm when others panic.
You think clearly when things escalate.
You can walk into tension and steady the room.You understand the dynamics of family violence. You respond to survivors with dignity, cultural sensitivity, and strength — not saviorism.You do not shy away from hard conversations.
You believe accountability is an act of care.
You protect confidentiality fiercely.You are organized, direct, flexible, and deeply mission aligned.
You show up because the work matters.Working in domestic violence services is hard.
We do not pretend otherwise.
But we can do hard things. Qualifications

Bachelor’s degree in Social Work or related field required (or 5+ years equivalent experience)
Minimum 2 years supervisory experience
6 months to 1 year experience in a 24-hour hotline or residential setting
Strong knowledge of family violence dynamics
Demonstrated ability to remain calm in crisis
Experience in fast-paced, high-accountability environments preferred
Valid Texas driver’s license and proof of insurance required

You must be able to:

Interpret and implement policy with clarity
Draft reports and professional correspondence
Communicate confidently with clients, staff, and community partners
Apply sound judgment in structured but high-pressure situations

Please include salary requirements in your cover letter The Archway offers competitive salaries. Compensation is commensurate with experience, education, and other qualifications. Competitive benefits package offered; The Archway is an Equal Opportunity Employer (see website for EOE statement.

About The Archway

Every day, someone steps through our doors with a story they never imagined would be theirs:

- A mother escaping in the middle of the night with her newborn baby.

- A teenager unsure who to trust.

- A survivor returning to court again, hoping this time justice will be served.

For 50 years, The Archway has been the only comprehensive domestic violence service provider in Tarrant County—offering safety, stability and a path forward. Known for decades as SafeHaven of Tarrant County, we have been the cornerstone of domestic violence response in our community, providing emergency shelter, counseling, legal help, transitional housing and so much more.

If you or someone you know is experiencing domestic violence, call our 24/7 crisis hotline at 1-877-701-7233. Our trained advocates will listen, help you make a custom plan, and connect you to the support that’s right for you – whether you’re ready to leave or not.

Industry

Nonprofit & NGOs

Company Size

51-200 employees

Headquarters

Arlington, Texas

Year Founded

1976

Website

safehaventc.org

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