Job Description

Client Services Coordinator

Workplace Education & Programmes Team
Location: London (Hybrid working – 3 days in office)
Salary: £28,000–£30,000
Contract: Full-time

The Role

This is a varied administrative position within a busy, client-facing team that delivers workplace learning and education programmes. The team supports multiple internal stakeholders and external partners, operating in a fast-paced environment where organisation and attention to detail are essential.

Youll provide day-to-day coordination and operational support, helping the team run smoothly and ensuring clients and visitors receive a professional, well-organised experience. This role suits someone who enjoys being the go-to person, keeping diaries in order, managing details, and supporting events and client activity.

A work laptop will be provided.

What Youll Be Doing

Youll act as a central point of coordination for the team, handling scheduling, enquiries and administrative processes.

Key responsibilities include:

• Coordinating diaries and booking meetings with clients and partners
• Managing scheduling requests via phone and email
• Maintaining accurate records and data across internal systems
• Welcoming visitors and acting as a front-of-house point of contact when required
• Handling inbound calls and routing messages appropriately
• Supporting the organisation of internal and external events
• Coordinating client communications and mailings
• Raising invoices and supporting basic finance administration
• Providing general administrative support to ensure the team operates efficiently

What Youll Bring

This role suits someone organised, proactive and calm under pressure, who enjoys working in a dynamic, people-facing environment.

Essential:

• At least 2 years experience in an administrative, coordination or bookings-based role
• Strong diary management experience using email and calendar tools
• Confident using office software (email, spreadsheets, presentations and documents)
• Excellent organisational skills with strong attention to detail
• Clear, professional written and verbal communication
• Ability to prioritise competing demands and manage time effectively
• Comfortable working independently while contributing to shared team goals
• Friendly, professional manner with colleagues and visitors

Whats On Offer

• £28,000–£30,000 salary
• Hybrid working model (London-based office)
• Work laptop provided
• Employee wellbeing and assistance programme
• Private healthcare cover
• Pension scheme
• 21 days annual leave plus incremental increases
• Monthly early finish initiative
• Daily breakfast when office-based
• Regular team lunches and social activities