The Royal Children's Hospital

Client Services Coordinator

The Royal Children's Hospital  •  Commonwealth of Australia (Onsite)  •  2 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description

Number of Positions Available:

1

ABOUT US

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Why this role matters
The Salvation Army (Salvos) Youth Services encompasses a range of programs for vulnerable young people, their families, and the community. Our services have a strong focus on prevention and early intervention and enable access to safe accommodation options, Holistic case management, community outreach programs and programs that teach vital independent living skills. Our centres are safe and supportive environments creating an ideal environment for growth, where participants feel believed in, valued, listened to, and respected.

About the role

As the Client Services Coordinator, you will lead a dedicated team of case managers delivering high-quality support to young people aged 16-25 who are experiencing or at risk of homelessness, ensuring services are aligned with the Journey to Independence Model and Psychologically Informed Environment (PIE) framework Working across our refuge in St Kilda and supporting case managers in their outreach support across the Inner and Middle South regions of Melbourne, you will drive service excellence through strong leadership, operational oversight, stakeholder collaboration, and a commitment to achieving positive outcomes for young people.

Reporting to the Program Manager, this is a permanent full-time position, based on-site in St Kilda, VIC.

Conditions
Compensation is in accordance with the SCHADS Award Level 6.

How you will make an impact

  • Lead and provide supervision to a team of 6 case managers to deliver high-quality, client-centred services for young people experiencing or at risk of homelessness both in our refuge and through outreach support in the community
  • Be responsible for providing daily leadership, management and coordination of services delivered across the Upton Rd refuge site and ensure continuity of support across 24/7 service delivery in conjunction with the after-hours coordinator and after-hours support worker roles
  • Monitor client outcomes, service performance, and case management practice, providing guidance and support on case planning, supporting PIE-informed engagement with supporting young people towards their goals
  • Support and role-model proactive risk management and support ongoing quality and improvement actions across the service in conjunction with the leadership team
  • Foster strong partnerships with internal and external stakeholders to enhance service coordination, support pathways, and outcomes for young people
  • Drive continuous improvement through staff development, reflective practice, quality assurance, compliance monitoring, and the analysis of service data and emerging sector trends

What you will bring

  • Tertiary qualification in Social Work, Social Science or related field required
  • Proven leadership experience with the ability to support and supervise staff to achieve high-quality service outcomes
  • Demonstrated experience delivering case management services within homelessness, youth, or community services settings
  • Strong written, verbal, and digital communication skills, with the ability to build positive relationships with clients, colleagues, and stakeholders
  • Excellent organisational and time management skills, with the ability to manage competing priorities, meet deadlines, and respond effectively within a fast-paced crisis accommodation environment
  • A current Employee Working with Children Check
  • A current valid Driver's Licence


What we offer
The Salvos offer eligible employee's a well-balanced package of meaningful benefits including:

  • Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
  • Generous Paid Parental leave for primary (12 weeks) & secondary carers, Purchased Leave Scheme (up to 8 weeks) and 5 days paid leave per year to experience working in other TSA programs or activities
  • Access to EAP and health & wellness initiatives incl Fitness Passport
  • Aboriginal and Torres Strait Islander supports such as: Burra Burra Network (pastoral care network), Cultural Events, Sorry Business and Ceremonial Leave (up to 10 days)
  • Ongoing training and development opportunities that enhance on the job skills and proficiency
  • Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

How to apply

If you’re passionate about making a difference and ready to join a team dedicated to creating positive change, please submit your resume and cover letter detailing your alignment with the requirements of the role. Together we can build a brighter future.

Applications will close as soon as a suitable candidate is secured.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. W e are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration

The Royal Children's Hospital

About The Royal Children's Hospital

The Royal Children's Hospital (RCH) has been providing outstanding care for Victoria's children and their families for over 147 years.

We are the major specialist paediatric hospital in Victoria and our care extends to children from Tasmania, southern New South Wales and other states around Australia and overseas.

With a passionate, highly skilled and committed staff campus wide of over 5,000, we provide a full range of clinical services, tertiary care and health promotion and prevention programs for children and young people.

We are the designated state-wide major trauma centre for paediatrics in Victoria and a Nationally Funded Centre for cardiac and liver transplantation.

When it comes to training and research we partner with the very best. Our campus partners, the Murdoch Childrens Research Institute (MCRI) and The University of Melbourne Department of Paediatrics, along with the RCH Foundation, are on site with the hospital in Parkville. Together, we are committed to improving the health outcomes for children today and in the future.

In 2016–17, more than 85,654 children attended our Emergency Department, 322,291 specialist clinic appointments were held which was almost 70,000 more than the previous year, more than 17,000 surgeries were performed and more than 48,552 children were admitted to our wards.

Industry
Healthcare & Social Services
Company Size
1,001-5,000 employees
Headquarters
Parkville, AU
Year Founded
Unknown
Website
org.au
Social Media