Job Description

Location: Remote
Salary: £24,780
Hours: 9-5pm, Full Time, Permanent

We're sorry, but we do not currently offer sponsorship to applicants.

We are CCH Group, with 14,000 colleagues across 32 care companies, we have one purpose: to make sure no one in need of care is ever forgotten or left behind. We are not only changing lives, but we are also transforming the care sector. Our people-first approach puts colleagues at the centre of everything we do. Our goal is simple: to be the best place to work in care.

At CCH Group, we are committed to delivering exceptional care services and building strong relationships within the communities we serve. As we continue to grow, we are looking for a passionate and motivated Client Services Coordinator to join our team and help drive service growth, client engagement, and business development opportunities.

What will you do?

Every day as a Client Services Coordinator is different, but your impact is always the same – helping people access high-quality care while supporting the growth of our services.

You will:

• Act as a key point of contact for prospective and existing clients, ensuring every enquiry receives a professional and timely response.
• Build positive relationships with clients, families, healthcare professionals, and key stakeholders.
• Support Business Development Managers by coordinating enquiries, referrals, assessments, and follow-up activity.
• Conduct proactive outreach activities, including cold calling, to generate new enquiries and referral opportunities.
• Maintain and update prospect pipelines using company CRM systems.
• Assist with marketing campaigns, events, networking activities, and promotional initiatives.
• Support the creation and distribution of marketing materials, presentations, and digital content.
• Conduct market research and mystery shopping activities to identify trends, competitor activity, and opportunities for growth.
• Compile reports and insights to support business development strategies.
• Ensure client records and information are maintained accurately and in line with data protection requirements.
• Work collaboratively with colleagues across the organisation to identify growth opportunities and improve service delivery.

Qualifications

What are we looking for?

Previous experience in customer service, care, business development, or client coordination is valuable, but what matters most is your ability to build meaningful relationships, communicate confidently, and support people with professionalism and empathy.

What matters most is your ability to connect with people, build trust, and deliver excellent service.

We're looking for people who are:

• Confident communicators with strong telephone and written communication skills.
• Comfortable building relationships and conducting outreach activity, including cold calling.
• Organised, proactive, and able to manage multiple priorities effectively.
• Professional, personable, and passionate about delivering exceptional customer experiences.
• Target-focused with a positive and resilient attitude.
• Comfortable working with CRM systems and maintaining accurate records.

Desirable

• Experience within health and social care, homecare, complex care, or healthcare services.
• Understanding of NHS or local authority referral pathways.
• Experience supporting marketing, sales, or business development activities.
• Experience producing reports and analysing data to support decision-making.

Additional Information

Here's what makes us different:

• Full induction and ongoing training to support your success.
• Opportunities for career progression within a growing national organisation.
• Exposure to business development, marketing, client services, and operational functions.
• Supportive and collaborative team environment.
• Employee benefits, recognition programmes, and colleague support initiatives.
• Opportunities to make a meaningful difference within the care sector every day.

Ready to apply?

Our quick and simple application process makes it easy to take the next step in your career.

Join CCH Group today and help us grow our services while making a positive difference to the people and communities we support.