Client Services Associate II - Hybrid - Mexico
ICON is a global healthcare intelligence and clinical research organisation united by a mission to bring new medicines and treatments to patients faster.
As a values-driven organisation, integrity, collaboration, agility, and inclusion are at the heart of how we work and interact with each other, customers, patients and suppliers.
The role is within theAuthor Collaboration Unit department,atMapi Research Trust(in collaboration with ICON plc).
Mapi Research Trustis a non-profit organization facilitating access to information for all stakeholders in the field of Patient Centered Outcomes, particularly for Clinical Outcome Assessments (COAs)
What You Will Do:
Analyze and standardize material (originals, translations) as per processes and handle all communication and translation deliveries.
Interface with Copyright holders of COAs, receive and routing requests, and facilitating discussions with operations and/or scientific personnel as needed.
Liaise between Developers/Copyright holders, operations and customer service team.
Coordinate discussions with Copyright holders as required.
Support other Client Services and BD staff in multi-service bid defenses.
Clarify complex contract specifications with Account Manager/Executive (where applicable) and Copyright holders and manage electronic document signatures.
Develop and maintain filing and tracking tools in accordance with accepted practice.
Knowledge management: Management of translation and original source files and data storage.
Collect and analyze data from internal and external databases, authors.
Assist AM/AE in account management activities (BRM and report activities)
Upstream information searches related to COA author accounts to assist Account Managers in business development activities.
Your Profile:
3-5 years of experience, business analysis, operational support, or equivalent positions.
Linguistic Validation background, Scientific documentalist, experience in the Pharma, quality assurance or CRO industry is a plus.
Communication, organization and continuous improvement skills.
Advanced proficiency in English (full fluency). Other languages are a plus.
A completed bachelor’s degree.
Excellent skills in Microsoft Office applications (Word, Excel, and PowerPoint) are a must.
Knowledge of regulatory requirements environment, COA / eCOA field, and CRO terminology is a plus.
Experience in managing project priorities, demonstrating a sense of urgency, and maintaining accurate documentation.
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Employment with ICON is contingent upon having the legal right to work in the country where the role is based.
Rewards & Benefits
ICON offers a competitive and comprehensive total rewards package designed to support your health, wellbeing, and career development.
Benefits may include:
Benefits may vary depending on role and location.
Visit our careers site to read more about the benefits ICON offers.
Inclusion and Accessibility
ICON is an equal opportunity employer. We are committed to building an inclusive and accessible workplace where everyone feels valued and supported.
If you require reasonable accommodations during the recruitment process, please let us know or submit a request here
Are you a current ICON Employee? Please click here to apply
Since our foundation in Dublin, Ireland in 1990, our mission has been to help our clients to accelerate the development of drugs and devices that save lives and improve quality of life. We do this by delivering best in class information, solutions and performance, with an unyielding focus on quality at all times.
We offer a full range of consulting, development and commercialisation services from a global network of offices in 53 countries. We focus our innovation on the factors that are critical to our clients – reducing time to market, reducing cost, and increasing quality – and our global team of experts has extensive experience in a broad range of therapeutic areas.
