Job Description

About This Role

The Client Services Associate is responsible for providing customer care to Sensitech’s client base. The service-oriented Associate will use their analytical thinking skills to provide a high level of service to our food and consumer/industrial customers. Success in this position will require relationship building with external customers and internal cross-functional teams. This role is located in our Beverly, MA office.

Key Responsibilities

Account Set Up & Management relating to:

• Customer Relationship Management & ERP database maintenance
• Coordinate with Sales and customer to enter appropriate account information
• Order Support
• Purchase Order/Contract review; order qualification and processing; post sales follow up; customer and program engagement; coordination with Sales, Professional Services and Supply Chain departments
• Collaborate with Supply Chain/Inventory, Programming, Shipping, and Finance departments to ensure on time deliveries and consistent customer communication
• Phone support – field inbound calls regarding customer inquiries and orders
• Quote Management
• Customer & Product Support
• Troubleshoot logistics, product and procedural issues
• Act as a customer advocate to ensure timely delivery and engage in customer complaint process
• Actively participate with Client Services team to establish processes and improve efficiency
• Add value to internal and external customers
• Support clients program/project compliance
• Lead qualification and follow up with Sales
• Return Materials Authorization for post-sale services
• Complete projects with little supervision and/or direction
• Other tasks as assigned

Required Qualifications

• High School Diploma OR GED
• 3+ years of experience in customer facing role
• 3+ years of experience with ERP system (including SAP, CRM, Sales Order Entry, Credit Return modules and inventory/purchasing modules)

Preferred Qualifications

• Bachelor’s Degree
• Ability and desire to succeed in a cross-functional working environment required
• Ability and desire to learn client base and industries
• Experience working with international customers
• 3+ years of experience with Microsoft Office Suite
• 3+ years of experience in Operations and Logistics Support role
• Ability to work independently with minimal supervision
• Demonstrate passion, dedication, professionalism and proven execute
• Desire to grow with company
• Professional written and verbal communication skills to clearly convey ideas, information, and concepts
• Superior attention to detail to accurately input data and navigate databases