Job Description

If you’ve built strong people skills overtime and are now ready for more responsibility, this is where you take that next step.

You won’t just answer calls, we’ll teach you how insurance works, how to explain it in simple terms, and how to confidently guide a customer through their options. You’ll learn when to ask the right questions, when to offer extra cover, and how to close a sale properly. You’ll be building a career here, with clear standards, honest feedback, and be given real opportunities to grow.

What you’ll be doing

• A full-time role in-office at Sippy Downs
• Take inbound calls about sales, policy updates and amendments, quotes, and general enquiries
• Follow a clear call structure so customers understand their cover, pricing, and next steps
• Update policy details accurately across multiple systems
• Explain options in simple terms so customers can make confident decisions
• Spot opportunities for additional cover and guide customers through a quote when it fits
• Work toward service and sales targets, with regular feedback and coaching
• Follow scripts and compliance requirements to make sure everything is done properly
• Stay calm and professional when conversations are challenging

What great looks like

• Customers finish the call clear, confident, and feeling genuinely looked after
• Policy information is accurate the first time, with minimal rework
• Move confidently between systems without losing connection in the conversation
• Follow process and compliance requirements consistently
• Recognise genuine opportunities to offer additional support and act on them appropriately
• Stay steady when conversations are tough and bounce back quickly
• Take feedback seriously and improve week by week
• Care about doing things properly and hitting your targets

If you can see yourself growing into this, you’ll likely love it here.

Why Youi?

We’re here to make insurance more human. That means really getting to know our customers and it means backing our people to grow, not just get through the day. Here, your work has impact, your effort gets noticed, and your career can be shaped around who you are.

It's work that’s a bit more you-shaped.

What you’ll get

• Set start and finish times so you can plan life outside work
• 22 days annual leave, plus volunteer leave and yearly salary reviews
• Real pathways to grow your career, with plenty of people promoted from within
• Paid training at the start and ongoing coaching as you grow
• A team environment where people back each other and keep things real
• An award-winning reward and recognition program
• Wellbeing benefits including Fitness Passport
• Discounted Youi insurance products
• End-of-trip facilities and casual dress code

Ready?

Hit Apply and we'll circle back.

To discover more our Culture, Values, and what we have to offer, visit youi.com.au/about-us/careers or jump on Instagram @yourlifeatyoui to see what work life with us looks like.