This is a remote position.

Our client is looking for a highly organized and compassionate Client Services and Administrative Coordinator to join their dynamic team. This organization is a recognized leader in the healthcare services sector, having significantly expanded their service reach and received industry accolades for their innovative approach in recent years.

Responsibilities

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  Meticulously track client attendance and conduct necessary follow-ups.

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  Process new client intakes by collecting, organizing, and accurately entering information into their systems.

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  Maintain client files with a strong emphasis on confidentiality and compliance standards.

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  Manage incoming and outgoing mail, faxes, and emails, prioritizing items as needed.

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  Provide administrative coordination, including scheduling interpreters for client sessions.

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  Generate clear and concise reports to keep leadership informed on key metrics.

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  Assist with special projects and other duties as required, demonstrating flexibility.

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  Manage the company's social media channels, post updates, and support clinical marketing outreach.

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  Develop and maintain mailing/email lists and contribute to the creation of newsletters.

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  Actively maintain waitlist records and process physician referrals with timeliness and accuracy.

Requirements

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  Proven experience in an administrative or client-facing coordination role.

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  Impeccable attention to detail and superior organizational abilities.

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  Excellent written and verbal communication skills.

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  A trauma-informed and compassionate approach to client interactions.

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  Ability to work independently and manage multiple priorities effectively.

Qualifications

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  Experience with digital communication and project management tools (e.g., Slack, Notion, Microsoft Teams).

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  Familiarity with Electronic Medical Record (EMR) systems is a strong asset.

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  A quick learner who is adaptable to new processes and technologies.

Benefits

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  This is a full-time.
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  100% remote position.
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  The client offers a supportive and collaborative virtual work environment with opportunities for professional growth and development.