Gainwell Technologies

Client Services Analyst II - Remote US

Gainwell Technologies  •  $45k - $64k/yr  •  Texas (Remote)  •  55 minutes ago
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Job Description

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Client Services Analyst II at Gainwell, you will support the delivery of client services by analyzing performance, resolving issues, and ensuring alignment with service commitments. This role focuses on managing client interactions, supporting operational processes, and providing data-driven insights to improve service delivery and client satisfaction. You will collaborate with cross-functional teams to ensure high-quality outcomes in a dynamic healthcare technology environment.

Your role in our mission

When joining Gainwell, you will: 

  • Support client service delivery by monitoring performance, tracking issues, and ensuring alignment with service level agreements
  • Act as a point of contact for client inquiries, coordinating resolution of issues with internal teams
  • Analyze service data and trends to identify opportunities for improvement and enhance client satisfaction
  • Prepare reports, dashboards, and communications to provide visibility into service performance and key metrics
  • Collaborate with operations, account management, and cross-functional teams to support client needs and service delivery initiatives

What we're looking for

  • HS Diploma/GED required
  • 3–5+ years of experience in client services, customer support, account management, or a related field
  • Experience working in a client-facing role supporting service delivery or operations
  • Strong analytical skills with the ability to interpret data and identify trends
  • Strong communication and problem-solving skills with the ability to manage multiple priorities
  • Experience with reporting tools, CRM systems, or Microsoft Office preferred

What you should expect in this role

  • Remote-based role within the United States with flexibility to support client and business needs
  • Daily responsibilities include client coordination, performance tracking, and reporting
  • Collaboration with clients, operations teams, and internal stakeholders
  • Involvement in continuous improvement and enhancement of client service delivery processes

The deadline to submit applications for this posting is November 30, 2026.

#LI-REMOTE #LI-JA1 #LI-CM1

The pay range for this position is $44,500.00 - $63,500.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Gainwell Technologies defines “wages” and “wage rates” to include “all forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits.

Gainwell Technologies

About Gainwell Technologies

For 50 years, our nation’s federal Medicaid program has worked to improve the health, safety and well-being of America’s most vulnerable populations: low-income families, women and children, seniors, and those with disabilities. With positive health and cost outcomes that pierce inequities and impact economies, the success of these programs is inextricably tied to the prosperity of communities, individual states and the nation as a whole. We think that demands respect and, more importantly, is deserving of a lifetime commitment from innovators who can help those who operate within and around health and human services evolve — in any market at any stage. At Gainwell Technologies, that’s our sole focus.

Built across more than five decades, Gainwell has intentionally seized opportunities to advance its digitally enabled services to meet agencies, health plans and MCOs where they are on their modernization journeys and propel them into the future of public health. Our commitment to innovation, deep experience and ability to leverage insights from customers across 50 states has allowed us to expand on next-generation, cloud-enabled technologies.

Today, Gainwell offers one of the most comprehensive suites of scalable services and solutions on the market — all proven to deliver cost savings, better patient outcomes and an improved provider experience. Equally important to our expanding technologies and results: We bring ideas that bring policies to life.

Industry
IT & Software
Company Size
10,000+ employees
Headquarters
United States
Year Founded
Unknown
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