National Indemnity Company

Client Services Analyst I

National Indemnity Company  •  United States (Remote)  •  4 days ago
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Job Description

Company:

NICO National Indemnity Company

Want to work for a company with unparalleled financial strength and stability that offers “large company” benefits with an exciting, friendly, and “small company” atmosphere? Our companies, as members of the Berkshire Hathaway group of Insurance Companies, provides opportunities for professionals interested in just that.

The Client Services Analyst provides customer service and claims process support to agents, insureds, claimants, and business partners. This role assists new claimants through the intake of first notice of loss, responds to claim-related inquiries, provides claims process education, and serves as a liaison between agency partners and the claims department to ensure a seamless customer experience and effective claims handling process.

This position will be with National Indemnity Company in Omaha, NE and is eligible for a hybrid work arrangement at management discretion after six months of employment This position is not eligible for employer visa sponsorship The hours for this position will be from 10:30am to 7:00pm Monday to Friday.

What will you do?

  • Serve as the primary point of contact for agents, insureds, and claimants regarding new claim reporting, claim status, and claims process inquiries.
  • Gather, document, and process first notice of loss information while ensuring accuracy and timely escalation of high-priority claims.
  • Partner with claims examiners and internal teams to resolve customer inquiries and provide updates on claim activity and payments.
  • Participate in testing claim-related systems and applications, identifying issues and supporting technology enhancements.
  • Support department initiatives by improving processes, maintaining accurate records, and assisting with training and onboarding activities.

Who would excel in this role?

The ideal candidate will demonstrate:

  • Excellent customer service and communication skills, with the ability to build positive relationships with agents, insureds, claimants, and business partners.
  • Strong attention to detail, documentation skills, and the ability to handle sensitive information with confidentiality.
  • Ability to prioritize work, manage multiple responsibilities, and meet deadlines in a fast-paced environment.
  • Strong problem-solving and analytical skills, with the ability to independently investigate and resolve customer issues.
  • A collaborative, team-oriented approach with a commitment to continuous improvement and learning.

We want you to be involved! We offer Employee Resource Groups for volunteering, connecting with others, social gatherings, and professional development. We also regularly seek employees input through companywide surveys.

We care about your health and wellbeing! Our Wellness program is integrated into the Company culture with an online wellness portal that offers a year-round, one-stop-shop to manage and track all areas of health, our Omaha office boasts a complimentary state-of-the-art onsite fitness center, and a robust wellness program.

Benefits, Perks and more! We offer retirement and savings plan with immediate enrollment with 100% employer match up to 5%, Medical, Dental and Vision for regular, full-time employees and eligible dependents, a dedicated Learning & Development program for employees to grow personally and professionally, 100% upfront Educational Reimbursement program, subsidized downtown parking, competitive time off policies including parental leave, an Employee Assistance program and much more!

National Indemnity Company

About National Indemnity Company

We are National Indemnity Company (NICO). If you haven’t heard of us, it’s time to get acquainted.

Located in the heart of downtown Omaha, NE and backed by decades of experience, NICO specializes in commercial auto and general liability insurance. We are proud to be part of the Berkshire Hathaway group of insurance companies, boasting the highest possible financial strength rating of A++ by A.M. Best*. We are Berkshire Hathaway’s oldest insurance company and established our roots in Omaha more than 80 years ago with the integrity, strength, and stability which remain today.

Integrity is at the heart of who we are and what we do. Our foundation of honesty and ethics reinforces the strong, trusting relationships we are proud to have with our colleagues and business partners. We build that trust every day by our actions and our unwavering commitment to fulfilling our promises.

Our strength and stability are rooted in discipline allowing us to focus on longevity rather than short-term results. Our business decisions today help ensure a future of continued success. A large company with a small company feel, NICO strives to deliver exceptional service, build strong relationships, and provide personalized service to our customers. It’s something our agents and insureds value — and so do we.

*As of April 9, 2025. For the latest rating, access www.ambest.com.

Industry
Finance & Insurance
Company Size
501-1,000 employees
Headquarters
Omaha, NE
Year Founded
1940
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