Job Description

Client Services Administrator

Canary Wharf | Admin | Permanent | Full Time
Up to £ 28,808 per annum depending on experience

40 hours a week

At Nuffield Health the UKs largest healthcare charity, everything we give our patients, members and customers would not be possible without you. Your passion, your warmth, your drive to make a difference. Whether it’s driving connected health, helping the nation, transforming experiences, or building the career you want – we give you the support to do it all. Join our journey. It starts with you.

We are looking for a Client Services Administrator to join our team, who is experienced in a customer service focused environment with excellent communication skills. As a team player you will be able to multitask with attention to detail and be flexible. You will have excellent IT skills with proven knowledge of Excel, PowerPoint and Word.

The Client Services team will deal with client enquiries, appointments and bookings with the highest standard of attention to detail and customer focus.

This role will require you to work different shift patterns between 6:45 am and 8pm.

As a Client Service Administrator you will:

• Deal with membership enquiries, appointments and bookings with the highest standard of attention to detail and customer focus, and focusing with the membership system ensuring that all membership enquiries are processed and dealt with effectively.

• Support with queries relating to membership, physiotherapists and personal training and create a professional first impression.

• Working as part of a team to ensure customer service levels exceed expectations.

• Will form an integral part of the ‘Customer Journey’ and will strive to continually review and improve where possible.

• Management of diaries and client appointments for all departments in the health club.

• Strong communication skills with clients and employees both face to face, by telephone and written correspondence.

• Ensuring the daily cashing up and balancing of tills is completed correctly.

• Ensuring the reception area is neat and tidy at all times.

• Work closely with all departments and team members to ensure consistency and professional delivery of services as a team.

• To complete monthly KPIs.

Helping you feel good.

We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From free private healthcare to gym membership, a cycle to work scheme and more. At Nuffield Health, we take care of what’s important to you.

Join Nuffield Health and create the future you want, today.

If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.

It starts with you.