Job Description

Client Services Administrative Assistant - Melbourne

Melbourne Australia

Who We Are…

Gaming Laboratories International (GLI) has been the global leader in the testing and certification of gaming devices and systems since 1989. A major part of what we do is test and certify gaming devices and systems. Our clients are gaming regulators, suppliers and operators in over 700 jurisdictions around the world. We are proud of our stability and our history of world-class customer service delivery to those jurisdictions worldwide. We operate in multiple countries including Australia, USA, Canada, Netherlands and many more.

Why You Should Work Here…

Our employees are at the heart of everything we do, which is why they are our biggest investment.

Gaming Laboratories offer:

• Competitive salaries, including annual salary reviews
• Top-notch benefits, including employee of the month and anniversary awards
• Ongoing training & professional development opportunities
• Opportunities for career enhancement
• Work with a globally recognised industry leader.

What You Will Accomplish Here…

This is a great opportunity for someone who enjoys working with people, keeping things organised and supporting a busy commercial team. You’ll work closely with Client Services, Sales, Marketing and other teams across the business, helping us maintain strong customer relationships, manage sales information and identify new business opportunities.

This position will effectively support the APAC Sales team by focusing on the following:

• Maintain accurate customer and prospect information within our CRM and other business systems
• Create and maintain sales opportunities and produce regular reports
• Support the proposal drafting for the APAC Sales Team and interface with Operations to provide clear, complete, and accurate proposals to clients.
• Monitor overdue opportunities and follow up with the Sales team to keep activities progressing
• Receive and answering enquiries as well as dealing with internal and occasionally external clients via email.
• Build and maintain relationships with assigned customers
• Support trade shows, conferences and industry events as required
• Ensure essential admin tasks are carried out whenever necessary to provide critical and effective support to fulfil procedures with Legal, Finance, QA, and other departments in GLI.
• Assist with other Client Services activities as needed

Education, Experience and Skills:

We’re looking for someone who is organised, confident communicating with a range of people and comfortable taking ownership of their work.

• A minimum of one (1) year of previous experience in client services, sales support or a related area
• Previous experience supporting a sales or business development team, although this is not essential
• Experience using a CRM system or similar customer database
• Experience using Dynamics is a plus
• Strong Microsoft Office skills, including Outlook, Word, Excel, Teams and SharePoint
• Excellent customer service and interpersonal skills
• Confidence communicating professionally with customers, prospective clients and senior stakeholders
• Strong organisation and time-management skills, with the ability to manage competing priorities and deadlines
• Excellent attention to detail and accuracy
• The ability to work independently and as part of a collaborative team

Location: This is an in-person, full-time positions based out of our Melbourne office.

Schedule: Normal hours are Monday through Friday, 37.5 hours per week.

Pay: AUD $35.90 per hour

Travel: Up to 5% travel may be required

Gaming Laboratories International (GLI) is a gaming company. Any of our employees may be required to obtain a gaming license within one or all of the gaming jurisdictions. If you are requested by GLI to obtain a gaming license, your continued employment may be contingent on your ability to obtain that gaming license.

This advertisement should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The incumbent may be requested to perform other job-related task and responsibilities than those stated above.

GLI is an Equal Opportunity Employer