Job Description

Location: McHenry, IL (Hybrid)

Schedule: Full-Time

Pay: $22.00–$32.00/hour, based on experience and qualifications

Join Medcor's Telehealth Team and Make a Difference!

Medcor is looking to hire a Client Support Specialist I to join our growing Telehealth Team! This is a great opportunity for someone with a customer service background who enjoys helping others, solving problems, and working in a fast-paced, team-oriented environment.

As a Client Support Specialist, you'll play an important role in supporting our clients, healthcare providers, employees, and internal teams. You'll help ensure questions are answered, information is accurately maintained, and our clients receive the exceptional service Medcor is known for.

No healthcare experience? No problem! If you have a strong customer service background, excellent communication skills, and a willingness to learn, we'd love to hear from you!

What You'll Do

• Deliver exceptional customer service: Respond to incoming phone calls, emails, voicemails, and client inquiries in a professional and timely manner.
• Resolve client requests: Manage and process support tickets through Zendesk, including flagged calls, duplicate calls, and other service requests.
• Support daily operations: Maintain accurate client information, update records, and assist with account management and data entry.
• Work with healthcare providers: Assist providers with invoice-related questions and ensure information is processed accurately.
• Maintain medical records: Help ensure client medical records are properly maintained, updated, and archived in accordance with applicable regulations.
• Track and report incidents: Assist with workplace incident tracking and reporting based on client needs.
• Collaborate with your team: Work closely with fellow team members, participate in training, and contribute to process improvements.
• Meet performance expectations: Maintain accuracy, productivity, and quality standards while providing a positive client experience.

What We're Looking For

Required Qualifications:

• High school diploma or GED.
• At least 1 year of experience in customer service, client relations, or an operational support role.
• Strong verbal and written communication skills.
• Excellent attention to detail and the ability to multitask.
• Comfortable handling inbound and outbound phone calls and communicating through email.
• Proficiency in Microsoft Office, including Outlook, Word, and Excel.
• Ability to learn new software and navigate multiple systems efficiently.
• Strong problem-solving skills with a professional, customer-first approach.
• Ability to work independently while contributing to a collaborative team environment.

Additional Skills That Will Help You Succeed:

• Experience in a call center, healthcare, or client support environment.
• Familiarity with Zendesk, RingCentral, or similar customer service platforms.
• Ability to accurately enter information while actively listening and engaging with callers.
• Comfortable working in a fast-paced environment while managing competing priorities.
• Strong organizational skills, sound judgment, and the ability to handle confidential information.

Work Environment & Requirements

• Ability to work in an office or remote environment, depending on position requirements.
• For remote work, a private, dedicated workspace with a door that closes and a reliable, high-speed, hard-wired internet connection meeting Medcor's IT requirements.
• Ability to work at a computer for extended periods while handling phone calls, emails, and other administrative responsibilities.
• Ability to occasionally lift or move office materials weighing up to 10 pounds.

Why Join Medcor?

At Medcor, we're passionate about providing exceptional healthcare services and supporting the people who make that possible. Since 1984, we've built our reputation on innovation, teamwork, and putting people first.

As part of our Telehealth Team, you'll have the opportunity to develop valuable skills, gain experience in the healthcare industry, and contribute to a company that makes a meaningful difference every day.

Ready to take the next step in your customer service career? Apply today and become part of the Medcor team!