Job Description

Client Service Specialist (Japanese Speaker)

Department: SaaS

Employment Type: Full Time

Location: Manila

Description

At Infor, we empower businesses with cloud-based industry-specific solutions that drive performance and scale. As a Client Services Specialist, you will be a key player in delivering exceptional service to our clients, ensuring they realize the full value of their Infor investment. You’ll be part of a dynamic team that puts the customer first, working cross-functionally to support, retain, and grow strategic relationships.

A Typical Day in the Life Includes

• Be as a primary point of contact for assigned clients, ensuring satisfaction and resolving issues with speed and precision.
• Proactively monitor customer health metrics to identify risk and opportunities for added value.
• Collaborate with internal teams to deliver a seamless client experience.
• Assist with onboarding, training, and adoption of Infor products and services.
• Track and manage client requests using internal CRM tools, maintaining accurate documentation.
• Participate in the continuous improvement of client service processes and best practices.
• Champion client feedback internally to drive product enhancements and innovation.

Basic Qualifications

• Experience in client-facing ERP, SaaS, cloud or enterprise software.
• Have experience in translating technical details into business value, utilizing strong communication and interpersonal skills.
• Experience resolving complex business problems to ensure client satisfaction.
• Experience with CRM platforms.
• Japanese language proficiency (oral and written), with N1/N2 certification preferred
• Experience supporting or communicating with Japanese customers in a professional setting

Preferred Qualifications

• Experience in manufacturing, healthcare, distribution, or public sector.
• Experience working in a fast-paced, cross-functional environment.
• Have an analytical mindset with the ability to interpret client data and suggest strategic actions.
• Basic understanding of EDI concepts (e.g., X12, XML) or experience reading EDI files