Dennemeyer

Client Service Specialist (f/m/d)

Dennemeyer  •  Luxembourg, LU (Onsite)  •  1 month ago
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Job Description

The IP Specialist at Dennemeyer will manage clients' intellectual property portfolios, ensuring the accurate and timely processing of patents, trademarks, designs, and utility models. Success in this role is demonstrated through precise docketing, diligent monitoring of deadlines, and high client satisfaction. This position is integral to maintaining Dennemeyer reputation for excellence in IP management on a global scale.

Your Responsibilities

  • Monitor official deadlines in our patent annuity database and update client-specific portfolios

  • Handle client requests via phone, email, and digital platform with professionalism and discretion

  • Engage in regular meetings and interactions with customers as required

  • Serve as a key customer contact when collaborating with cross‑functional teams to resolve inquiries

  • Communicate patent‑related information efficiently to internal departments and customers worldwide

Your Profile

  • Proven professional experience in an administrative or client service–oriented role

  • Positive and proactive attitude with the ability to adapt and learn quickly

  • Ability to work independently as well as collaboratively within a team

  • Strong organizational skills with the ability to prioritize tasks and meet tight deadlines

  • Excellent communication skills combined with a strong customer‑oriented mindset

  • Solid command of Microsoft Office applications

  • Fluency in English and very good command of German and French is mandatory (written and spoken)

Join and grow with us!

  • Develop and customize your long-time career within a fast growing multinational company

  • Enjoy working in multicultural teams and contribute to a diverse and international working environment

  • Organize your lifestyle with flexible working hours

  • Take the opportunity to act independently and entrepreneurial in your area of responsibility and profit from flat hierarchies and short decision-making processes

  • Celebrate success together as one team at our various corporate events

  • Attend a tailor-made onboarding program as well as individual training & development opportunities

  • Contribute through your personality and your daily work to make an impact on our business, corporate culture, society and environment

Dennemeyer is an Equal Opportunity Employer. Dennemeyer does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

Dennemeyer

About Dennemeyer

The Dennemeyer Group offers high-quality services for the protection and management of Intellectual Property rights and is committed to being the first-choice partner for customers globally. With more than 60 years of experience in the industry and 20+ offices worldwide, Dennemeyer manages over three million IP rights of around 8,000 customers. Organizations with even the largest, most diverse IP portfolios turn to the Dennemeyer Group for reliable protection, administration and management of their most valuable assets. In addition to a full spectrum of IP-related legal services, Dennemeyer offers IP strategy consulting, comprehensive IP management software, IP maintenance services and cutting-edge patent search and analytics tools.

Legal notices: http://www.dennemeyer.com/legal-notices/

Industry
Legal & Compliance
Company Size
501-1,000 employees
Headquarters
Howald, LU
Year Founded
1962
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