Client Service Representative – Veterinary ReceptionistDemanes Animal Hospital is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Peoria, ILCSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of Demanes. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team. If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!Essential Functions & Responsibilities:
Greet and welcome each visitor and assess their needs
Handle incoming phone calls/emails and determine the urgency
Perform client check-ins and check-outs, including reviewing invoices
Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
Process and document financial transactions accurately
Schedule appointments based on client expectations, patient medical requirements and clinic needs
Manage emergency situations and walk-ins
Respond to online requests for products, prescriptions or client questions in a timely manner
Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
Recommend products available to clients through our facilities
Skills & Qualifications:
High School Diploma or GED required
At least one year of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
Experience with Microsoft Office suite
Excellent communication skills and the ability to problem solve
Ability to handle stressful situations and prioritize tasks effectively
Team player, have patience and maintain a positive attitude
Must be able to lift up to 30 pounds
Compensation & Benefits:
Compensation is from $15.00 per hour
Paid time off-inclusive of sick, personal, and vacation
401K with company match
Medical, vision and dental insurance with multiple options
Complimentary Short-Term Disability
Complimentary Life Insurance
Company Sponsored Employee Assistance Program (Headspace)
Long Term Disability option
Progyny-Fertility and Family Building Support
Digital Physical Therapy & Musculoskeletal Programs
Team Member Discounts for Pet Care
Referral Bonus Program
DailyPay on Demand
For over 30 years, Demanes Animal Hospital has been a trusted partner in pet health for the Peoria community. We’re more than a veterinary hospital—we’re a team that values collaboration, kindness, and creating a positive environment where both pets and people thrive. If you’re ready to grow your skills and make a meaningful impact, we’d love to welcome you to our team!We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
About United Veterinary Care
We are veterinary professionals who empower our partner hospitals with support, training and technology to elevate their businesses, retain employees, and strengthen their unique brands to consistently deliver a superior client experience.
