Job Description

Locations: San Ramon, California

Categories: Client Care

Req ID: 15248

Who we are

Gateway Pet Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative (CSR)

Status: Full-time

Pay: $19–$22 per hour, depending on experience

Schedule: Monday - Saturday, 40 hours per week, with alternating Saturdays off and a weekday off

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Medical, dental, and vision coverage with supplemental insurance options for eligible full-time employees, paid parental leave for eligible employees, Sick Time / Paid Time Off, and valuable employee pet benefits

Professional Growth & Recognition: Quarterly Team Rewards Bonus Program and professional development opportunities

Lifestyle Perks You’ll Appreciate: Six paid holidays for eligible full-time employees, an Employee Assistance Program, and an employee discount program

Looking for a Veterinary Team Where Your Ideas Matter?

At Gateway Pet Hospital, we’re building something special—and this is your chance to be part of it.

We’re looking for a full-time Client Service Representative who brings warmth, organization, and a genuine passion for helping people and their pets. As one of the first faces and voices our clients encounter, you’ll play an important role in creating a welcoming experience and keeping our hospital running smoothly.

Our philosophy is simple: we’re better together. Your opinions matter, your ideas are heard, and your unique perspective is valued. We believe great veterinary care starts with open communication, mutual respect, and a team that genuinely supports one another.

Why Our Client Service Representatives Love It Here

• A team built around a “better together” philosophy
• A predictable 40-hour schedule with alternating Saturdays off
• A weekday off when you work Saturday
• Leadership that values your ideas, feedback, and contributions
• Weekly and monthly meetings that encourage open communication and collaboration
• Mentoring and support as you grow and advance your career
• Opportunities to use your skills to make a positive impact in your community
• Occasional coffee runs and meals on us
• An always-stocked fridge with drinks and snacks
• A team that understands the importance of having a great life outside the hospital

What Our Client Service Representatives Do

• Greet clients and patients warmly while helping check-in, check-out, and reception flow run smoothly
• Schedule, reschedule, and confirm appointments by phone, email, online portal, text, and other approved methods
• Welcome new clients and share information about hospital services, policies, and resources
• Answer incoming calls professionally and route medical questions and urgent concerns to the veterinary team
• Monitor and respond to client communications throughout the day
• Create and maintain accurate client and patient records
• Prepare estimates, process invoices, collect payments, and complete other front-desk financial tasks
• Verify prescription and client information before releasing medications
• Address client concerns with empathy and involve the appropriate team member when additional support is needed
• Keep the reception area clean, organized, and welcoming
• Contribute ideas that improve client service, hospital workflows, and the team experience
• Maintain a positive, team-focused approach, even on busy days

What You’ll Bring

• Previous client service, customer service, or front-desk experience
• Veterinary or medical office experience is a plus
• Strong communication and people skills with a warm, professional phone and in-person presence
• Comfort managing multiple priorities in a fast-paced environment
• Strong attention to detail and accuracy, especially with scheduling, records, and payments
• A positive, supportive, and team-focused approach
• Confidence to own your responsibilities while knowing when to ask for help
• An eagerness to learn and grow within the veterinary field
• A commitment to teamwork, mutual respect, and exceptional client service

The Extras You’ll Actually Feel

At Gateway Pet Hospital, being part of the team means having a voice. You’ll have regular opportunities to share feedback, contribute ideas, and help us continue improving the experience we provide for our clients, patients, and each other.

You’ll also enjoy a consistent schedule, mentoring and career support, collaborative team meetings, occasional coffee runs and meals, and a stocked fridge for those busy days when a snack makes everything a little better.

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re ready to join a veterinary team where your ideas, skills, and contributions matter, we’d love to meet you.

Bring your customer-service experience, organization, communication skills, and team-first attitude. We’ll bring the support, opportunities to grow, and a workplace where your voice is valued.

Apply today and help us continue building something special at Gateway Pet Hospital!

Diversity, equity, inclusion, and belonging are core values at Gateway Pet Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by bringing different perspectives and ways of understanding and engaging with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.