Job Description

Who we are

Polk Street Animal Hospital is looking for a Client Service Representative!

Position Details

Role: Client Service Representative Status: Full-time Salary: $20–$28 per hour, based on experience and skill level Schedule: Four 10-hour shifts per week, including Saturdays

Benefits Highlights

Financial Rewards that Grow with You: $20–$28/hour compensation, 401(k) matching, Roth Retirement Savings Plan, flexible spending options, 529 Savings Plan, tuition support, and referral bonuses Wellness & Peace of Mind: Medical, dental, and vision insurance, supplemental coverage, up to three weeks of paid parental leave for eligible employees, paid time off, and employee pet care benefits Professional Growth & Recognition: Quarterly Team Rewards Bonus Program, continuing education allowance, uniform allowance, professional development opportunities, and the potential to advance into a supervisory role Lifestyle Perks You'll Appreciate: Four-day workweek, six paid holidays, Employee Assistance Program, employee discounts, and the opportunity to work in a modern hospital in one of San Francisco’s most vibrant neighborhoods

Looking for a client service role where you can grow your career while helping shape the experience of a modern veterinary hospital?

Polk Street Animal Hospital is seeking a Client Service Representative to join our growing team in San Francisco. Located in the vibrant Polk Gulch neighborhood, our modern, state-of-the-art hospital has proudly served the community for five years and continues to help meet the increasing demand for high-quality veterinary care.

As a Client Service Representative, you’ll be one of the first people clients speak with and one of the last they see before leaving. You’ll help set the tone for every visit by creating a welcoming, organized, and compassionate experience for pets and the people who love them.

This position also offers meaningful opportunities for professional growth. As you develop your skills, you may have the chance to lead initiatives, support team development, help shape client service standards, and advance into a supervisory role.

Why You'll Love It Here

• Work in a modern, state-of-the-art veterinary hospital
• Join a growing practice serving San Francisco’s Polk Gulch community
• Enjoy a consistent four-day workweek with 10-hour shifts
• Build meaningful relationships with clients and their pets
• Work in a role where your communication and organizational skills make an impact every day
• Gain experience supporting both routine and urgent scheduling needs
• Receive training and professional development support
• Help shape the hospital’s client service standards
• Take on leadership responsibilities as your skills and confidence grow
• Explore the potential to advance into a supervisory role
• Work with a collaborative team committed to exceptional veterinary care
• Be part of a hospital that values compassion, professionalism, and initiative
• Enjoy competitive compensation based on your experience and skill level
• Work in one of San Francisco’s most vibrant neighborhoods

What You'll Do

• Welcome clients and their pets with warmth, professionalism, and compassion
• Serve as a primary point of contact for clients in person and by phone
• Answer incoming calls and respond to client questions
• Identify routine concerns and recognize situations that may require urgent attention
• Schedule and coordinate appointments
• Help prioritize scheduling needs and maintain an organized hospital calendar
• Check clients and patients in and out
• Enter and maintain accurate client, patient, and financial information
• Prepare invoices and clearly explain charges to clients
• Process payments accurately
• Maintain complete and organized medical records
• Document client communications clearly and thoroughly
• Coordinate information between clients and the medical team
• Communicate hospital policies, services, and next steps
• Help manage client expectations during busy or stressful situations
• Provide compassionate support to families whose pets need care
• Support the daily flow and organization of the hospital
• Assist with general administrative responsibilities
• Maintain confidentiality of client and patient information
• Contribute ideas that improve client service and hospital operations
• Support teammates and help maintain a positive, efficient workplace

What You'll Bring

• One year of veterinary client service experience is preferred but not required
• Previous customer service, reception, healthcare, or hospitality experience is helpful
• Strong organizational and time-management skills
• Excellent telephone and in-person communication abilities
• A friendly, professional, and compassionate approach
• The ability to remain calm and organized in a fast-paced environment
• Strong attention to detail and accurate data-entry habits
• Confidence managing multiple calls, appointments, and competing priorities
• The ability to recognize potential emergencies and escalate concerns appropriately
• Comfort discussing invoices, charges, services, and hospital policies with clients
• Compassion for clients and an understanding of the stress families may experience when their pets need care
• A positive attitude and willingness to work collaboratively
• Strong problem-solving and client service skills
• The confidence to take initiative and follow through on responsibilities
• A self-motivated and enthusiastic work style
• An interest in continued professional growth
• Leadership potential and a willingness to support team development
• Availability to work Saturdays as part of the regular schedule

The Extras You'll Actually Feel

At Polk Street Animal Hospital, Client Service Representatives are essential members of the care team. You won’t simply answer phones or process payments—you’ll help clients understand what comes next, keep communication moving between families and the medical team, and create a calmer experience during moments that may feel stressful or uncertain.

You’ll also have the opportunity to grow beyond the day-to-day responsibilities of the front desk. Team members who demonstrate initiative, reliability, and strong leadership skills may have opportunities to lead projects, support training, help refine client service processes, and advance into supervisory positions.

Our four-day workweek provides consistency and more time away from the hospital, while our location puts you in the heart of one of San Francisco’s most energetic neighborhoods.

Most importantly, you’ll join a team that values your ideas, supports your development, and recognizes the important role exceptional client service plays in exceptional veterinary care.

Benefits You Can't Beat

Financial Benefits

• $20–$28 per hour, based on experience and skill level
• A flexible approach to compensation that reflects your experience, skill set, and future performance
• 401(k) Matching & Roth Retirement Savings Plan
• Flexible Spending Account for eligible full-time employees
• 529 Savings Plan
• Tuition Support Program for eligible full-time employees
• Employee Referral Bonus Program

Wellness Benefits

• Medical insurance for eligible full-time employees
• Dental insurance for eligible full-time employees
• Vision insurance for eligible full-time employees
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal coverage, and employee, spouse, and dependent life insurance
• Up to three weeks of paid parental leave for eligible full-time employees after one year of service
• Sick Time / Paid Time Off
• Free or discounted laboratory testing for employee pets
• Pet discounts on veterinary services and products
• Pet food discount program

Professional Growth & Recognition

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance
• Training and support in veterinary client service
• Opportunities to lead initiatives and support team development
• Potential advancement into a supervisory role
• Opportunities to help shape hospital client service standards

Lifestyle Benefits

• Six paid holidays for eligible full-time employees
• Employee Assistance Program
• Employee discount program
• Consistent four-day workweek
• Modern, state-of-the-art workplace
• Collaborative and supportive hospital culture
• Meaningful work helping pets and their families
• Convenient location in San Francisco’s Polk Gulch neighborhood
• Healthy work-life balance

Join Our Team

If you’re a self-motivated and enthusiastic client service professional who wants to grow your career while helping a modern veterinary hospital provide exceptional care, we’d love to meet you.

Apply today and discover how your communication skills, initiative, and commitment to outstanding service can make a difference at Polk Street Animal Hospital!

Diversity, equity, inclusion, and belonging are core values at Polk Street Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our organization by bringing different experiences, perspectives, and ways of engaging with the world. We are committed to creating a workplace where employees feel comfortable being their authentic selves, experience a genuine sense of belonging, and are empowered to reach their full potential.