Job Description

Who we are

Coastal Animal Hospital is Hiring a Client Service Representative!

Position Details

Role: Client Service Representative

Status: Full-Time

Salary: Competitive hourly wage based on experience and skill set

Schedule: 4 days per week with alternating Saturdays

Benefits Highlights

Financial Rewards that Grow with You: Competitive pay, 401(k) matching, tuition support, and referral bonuses

Wellness & Peace of Mind: Comprehensive medical, dental, and vision coverage with supplemental options; up to three weeks of paid parental leave; generous PTO; and employee pet discounts

Professional Growth & Recognition: Quarterly team bonuses, professional development opportunities, continuing education allowance, and uniform allowance

Lifestyle Perks You’ll Appreciate: Six paid holidays, an Employee Assistance Program, and an employee discount program

Looking for a front desk role where you’re part of a team that truly works together, your contributions are valued, and you still have time to enjoy life on the Outer Banks?

At Coastal Animal Hospital in Kitty Hawk, North Carolina, we’re a 5-doctor small animal practice proud of the relationships we’ve built with our clients and their pets. Just as important to us is the supportive, friendly culture we’ve created within our team.

We’re looking for a Client Service Representative who is passionate about client service and patient care and excited to join a front desk team that works well together and genuinely enjoys what they do. With a four-day workweek, this role supports a healthy work-life balance.

Why Our Client Service Representatives Love It Here

• A four-day work week, giving you more time to recharge and enjoy the beautiful Outer Banks
• A front desk team that supports one another and genuinely enjoys working together
• Lasting relationships with clients and their pets at an established 5-doctor small animal practice
• A team that values your contributions and supports you as you continue to grow your skills
• Occasional staff dinners and get-togethers outside of work, so you can relax, catch up, and enjoy time with your coworkers away from the clinic
• A warm, close-knit culture that feels like a little veterinary family

What You’ll Do

As a Client Service Representative, you’ll be the first friendly face clients see and a key part of every visit. You will:

• Greet clients and their pets with warmth and professionalism
• Answer phones, schedule appointments, and respond to client questions
• Check clients in and out and keep the day running smoothly
• Communicate clearly with clients, doctors, and team members
• Prioritize and juggle multiple tasks during busy stretches while staying calm
• Help build and maintain the strong client relationships our practice is known for

What You’ll Bring

• A friendly, compassionate approach to clients and their pets
• Dependability and strong organizational skills
• The ability to multitask, prioritize, and stay calm in a fast-paced veterinary environment
• Clear, professional communication skills
• A team-first attitude and a desire to keep growing
• Availability to work four days per week, including Saturdays

Benefits You Can’t Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program
• Referral bonus program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child (full-time employees only; available after one year of service). In states with paid family leave programs, this benefit does not apply.
• Sick Time / Paid Time Off
• Free or discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you’re looking for a practice where you can be part of a supportive team, have your contributions valued, and continue to grow your skills, we’d love to hear from you. Come join Coastal Animal Hospital as our next Client Service Representative and become part of our little veterinary family in the Outer Banks.

Apply today and join the team at Coastal Animal Hospital!

Diversity, equity, and inclusion are core values of Coastal Animal Hospital and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That’s why we’re committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.