Job Description

We are a mission-driven organization committed to creating lasting impact through community programs and meaningful donor engagement. As we expand our outreach, we’re looking for a Client Service Representative to be a key liaison between our organization and our valued supporters.

This role is perfect for someone who is detail-oriented, people-focused, and passionate about making a difference through exceptional service and relationship-building in the nonprofit sector.

Key Responsibilities

• Act as the first point of contact for donors and community members via phone, email, and written correspondence
• Provide timely, courteous, and professional responses to inquiries and requests
• Draft and send personalized thank-you notes, acknowledgment letters, campaign updates, and event invitations
• Assist in planning and executing community events, fundraising campaigns, and outreach programs
• Maintain accurate donor records and confidential information in CRM systems and databases
• Track supporter engagement and contribute to reporting on donor relations and campaign performance
• Collaborate with marketing, communications, and development teams to ensure clear, consistent messaging
• Contribute ideas to improve the donor experience and cultivate long-term relationships
• Stay informed on industry best practices in customer service and nonprofit donor engagement

Qualifications

• Passion for nonprofit work, community outreach, or donor relations
• Strong attention to detail with excellent organization and multitasking abilities
• Clear, professional written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced, mission-driven environment
• Team-oriented, proactive, and eager to contribute to a shared cause

What We Offer

• A meaningful opportunity to support impactful community programs and donor-driven initiatives
• Hands-on experience in nonprofit communications, public engagement, and fundraising
• Inclusive, collaborative workplace culture centered on mission and growth
• Access to mentorship, skill-building, and clear paths for career advancement
• Active involvement in high-impact community events, campaigns, and development projects