Job Description

Who we are

Animal Emergency Clinic is Hiring a Part-Time Client Service Representative!

Position Details

Role: Client Service Representative (CSR) Status: Part-time, with potential for full-time Salary: Competitive compensation based on experience Schedule: Second shift. Typically 5 pm - 12 am. Weekends and holidays are required.

Benefits Highlights

Financial Rewards that Grow with You: Flexible compensation, 401(k) matching & Roth Retirement Savings Plan, 529 Savings Plan, tuition support for eligible full-time employees, and referral bonuses help support your financial goals.

Wellness & Peace of Mind: Paid time off, pet care discounts, free or discounted lab work for employee pets, a pet food discount program, and additional health and wellness benefits for eligible full-time employees help support life both inside and outside the clinic.

Professional Growth & Recognition: Quarterly Team Rewards, professional development opportunities, continuing education support, and a uniform allowance give you opportunities to learn, grow, and be recognized for your contributions.

Lifestyle Perks You'll Appreciate: An Employee Assistance Program, employee discounts, and the opportunity to build your career in a 24/7 emergency veterinary environment.

Are you calm under pressure, organized, and great with people—even during emotional situations? Animal Emergency Clinic is looking for a compassionate and professional Part-Time Client Service Representative to join our busy 24/7 emergency veterinary team.

As one of the first points of contact for our clients and patients, you'll play an essential role in helping the clinic run smoothly while supporting pet owners during some of the most stressful moments they may experience. This position primarily works evenings, nights, weekends, and holidays, when compassionate and dependable client support matters most.

If you communicate well, stay organized in a fast-paced environment, and want meaningful work where you can make a difference for pets and their families, we'd love to meet you.

Why You'll Love It Here

• Meaningful work helping pets and their families when they need support most
• A fast-paced 24/7 emergency veterinary environment where every shift is different
• Opportunities to learn more about emergency veterinary medicine
• A collaborative role working closely with doctors, technicians, and support staff
• The opportunity to build valuable veterinary client service experience
• A part-time position with the potential to grow into a full-time role
• A team where compassion, professionalism, and communication matter

What You'll Do

• Serve as a first point of contact for clients and patients arriving at the clinic
• Greet clients and check patients in and out efficiently and professionally
• Answer and manage incoming phone calls
• Process payments and accurately handle cash and credit transactions
• Enter and manage client and patient information in the clinic's computer system
• Scan, organize, and maintain medical documents
• Communicate closely with doctors and veterinary technicians on the clinic floor
• Help keep front-desk operations organized and running smoothly
• Provide calm, compassionate support to pet owners during stressful and emotional situations
• Collaborate with the medical team to help create a supportive experience for every client and patient

What You'll Bring

• A professional and compassionate approach to client service
• Comfort working with the public during stressful and emotional situations
• Strong organizational skills and attention to detail
• Reliability and availability to work evenings, nights, weekends, and holidays
• Comfort using computers and learning new systems
• Confidence handling payments and financial transactions accurately
• Strong verbal and interpersonal communication skills
• The ability to remain calm and focused in a busy emergency environment
• A collaborative, team-focused mindset
• A genuine desire to support pets and the people who love them

The Extras You'll Actually Feel

• The opportunity to make a meaningful difference during some of the moments pet owners need support most
• Exposure to emergency veterinary medicine in a busy 24/7 clinic
• Daily collaboration with veterinarians, veterinary technicians, and support staff
• A fast-paced environment where your communication and organizational skills truly matter
• Opportunities to strengthen your veterinary knowledge and client service skills
• The potential to grow from a part-time position into a full-time opportunity

Benefits You Can't Beat

Financial Benefits

• A flexible approach to compensation that reflects your skill set and future performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full-time only)
• 529 Savings Plan
• Tuition Support Program (full-time only)
• Referral Bonus Program

Wellness Benefits

• Health insurance, including medical, dental, and vision (full-time only)
• Supplemental insurance, including accident, critical illness, hospital, short- and long-term disability, legal plan, and employee, spouse, and child-dependent life insurance (full-time only)
• Up to three weeks of full pay for the birth or adoption of a child for eligible full-time employees after one year of service
• Sick Time / Paid Time Off
• Free/discounted lab work for all employee pets
• Pet discounts on services and products
• Pet food discount program

Workplace Benefits

• Quarterly Team Rewards Bonus Program
• Professional development opportunities
• Continuing education allowance
• Uniform allowance

Lifestyle Benefits

• Six paid holidays (full-time only)
• Employee Assistance Program
• Employee discount program

Join Our Team!

If you're looking for a meaningful client service role where compassion, teamwork, and professionalism matter, we'd love to hear from you. Join Animal Emergency Clinic and help us care for pets and support their families when they need us most. Apply today!

Diversity, equity, inclusion, and belonging are core values at Animal Emergency Clinic and Vetcor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.