Job Description

Arlington Dog & Cat Hospital, part of the Suveto network of hospitals, located in Kearny, New Jersey, is committed to providing outstanding care to pets and the people who love them. Our full-service animal hospital combines advanced technology with a dedicated team of veterinary professionals who continually pursue the latest advancements in veterinary medicine, ensuring every patient receives compassionate, personalized care.

We are seeking a full-time Client Service Representative to join our team. As the first point of contact for our clients, this role is essential in creating a welcoming and supportive experience for clients and their pets through concierge-level service, knowledgeable guidance, and effective coordination with our medical team. Successful candidates are professional, empathetic, and committed to upholding the high standards of client experience and patient care that define Arlington Dog & Cat.

THIS IS A FULL-TIME POSITION

Duties and Responsibilities:

• Deliver concierge-level client service by scheduling appointments, managing patient flow for multiple doctors, and creating a welcoming experience for clients and their pets both in person and over the phone
• Manage a high-volume, multi-line phone system, triage client inquiries, and provide accurate information regarding hospital services, preventive care, and treatment recommendations
• Admit patients, maintain accurate medical and client records, and support efficient daily hospital operations
• Collaborate with doctors, technicians, and hospital staff to ensure seamless communication, coordination, and continuity of patient care
• Build positive client relationships through professionalism, empathy, and attention to detail while supporting the comfort and well-being of patients during their visit

Knowledge, Skills & Abilities:

• High school diploma or equivalent required; client service experience preferred - veterinary experience a plus
• Proficiency with computer systems and multi-line phone systems
• Excellent communication, organizational, and time management skills with the ability to prioritize effectively in a fast-paced environment
• Strong attention to detail and commitment to accuracy, professionalism, and exceptional client service
• Ability to provide compassionate, empathetic support to clients during both routine and emotionally sensitive situations
• Genuine appreciation for pets and commitment to supporting exceptional patient care

Benefits

Our employment benefits package for full-time employees begins on the 1st of the month, after 30 days of employment. Benefits include: paid time off, medical, dental, and vision insurance, pet care discounts, and a 401 (k) with a true match up to 4%. In addition, all full-time hospital team members receive VSOP® grants, SUVETO’S VETERINARY STOCK OWNERSHIP PLAN, at no cost to team members. VSOP® is an ownership program that tracks the value of the entire Suveto organization.

Arlington Dog & Cat Hospital, part of the Suveto network of hospitals, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

� Manage and assist client in the euthanasia paperwork process.

� Discuss payment choices with clients.

� Process Daily Estimate Report (Out Window CSR).

� Assist with daily administrative duties such as printing schedules, pulling charts, filing, emailing medical records, distribute daily mail and purging charts in system.

� Maintain knowledge of extension numbers to reach employees throughout the network.

� Assist in emergency situations by expediting calls to triage staff members.

� May require mentoring or overseeing students from various educational programs.

� Perform other job duties as assigned.