Job Description

Client Services Representative – Animal Emergency clinic of Fraser Valley

About Us:
AECFV is a leading AAHA accredited veterinary facility. We have been providing emergency and critical care coverage to more than 100 general practices throughout the Lower Mainland and Fraser Valley since 1996. Our 8,000 sqft hospital is equipped with many state-of-the-art tools that enable us to provide comprehensive emergency care. We have one of the largest blood banks in Canada and are one of the largest and busiest standalone emergency hospitals in Western Canada. We are staffed 24 hours a day, 365 days a year by an incredible team that'scommitted to practicing the highest standard of emergency and critical care medicine.

AECFV is partnered with Ethos Veterinary Health EVH is a community of more than 100 specialty and emergency hospitals across North America driven by the spirit of collaboration and focused on empowering the advancement of veterinary medicine at the local hospital level. Through the collaborative approach of our partnership with Ethos Vet Health, we can focus on the things we believe in—best-in-class care and medicine, servant leadership, work-life balance, and employee well-being and growth—while backed by the support, stability, leadership, and resources of Ethos Vet Health.

What to Expect:

• Uplifting work culture: We are a family-founded clinic, and we hold fast to our sense of family, fun, and community by cultivating a culture of respect, kindness, and inclusion
• Be appreciated: Your knowledge is respected by all peer levels. We value what your unique experience can contribute to our clinic!
• Supportive work environment: We support your healthy work-life balance and are invested in your personal growth and professional development!
• Fuel your passion: The variety and challenge of emergency and critical care cases offers a unique and rewarding career opportunity!

About the Position:

Primary duties center on client relations and clerical tasks including:

• In-person client and telephone reception including discussing fees, answering questions regarding services and care, and assessing for patient triage recommendations to the nursing team
• Maintain client information and medical records in an accurate and organized manner
• Manage client financial accounts including cash handing, and daily payment reconciliation.

About You:

• Understand the importance of client care excellence
• Preferred prior experience in customer service or a veterinary setting.
• Excellent communication skills, both written and verbal, and can articulate information clearly to clients and team members.
• Thrive in a fast-paced and stressful environment, demonstrating the ability to stay calm and focused.
• Close attention to detail, effectively managing and prioritizing tasks to ensure accuracy and efficiency.
• Strong problem-solving abilities, handling difficult situations with tact and diplomacy.
• Compassionate and caring attitude towards pets and their owners, ensuring a positive experience for all clients.

Operations & Schedule:

• Client Services operates 7 days a week, we are seeking someone with flexible availability.
• Anticipated schedule may include 8-10 hour shifts, days, nights, weekends, and holidays.

Compensation & Benefits:

• Competitive wage rate between $18-25/hr based on experience.
• Premiums for evening and overnight shifts.
• RRSP Matching Program
• Comprehensive Extended Health Benefits Package (Medical, Dental, Vision)
• Health & Wellness Benefit (annual allowance)
• Employee Assistance Program (professional counseling)
• Paid Vacation time, Sick days, and Bereavement leave
• Uniform Allowance
• Generous staff discounts on services and products and staff pet facilities

Our clinic embraces a fun, team atmosphere, and we strongly believe in offering more than just a wage!

Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.