Job Description

Client Service Representative

Irvington Pet Hospital

Fremont, CA | Full-time

$22-$25 per hour

Are you looking for a role where you can grow your skills, be part of a supportive and fun team, and make a real difference in the lives of pets and their families? We’re looking for a Client Service Representative to join our hospital!

This is a fantastic opportunity to work in a fast-paced, energetic clinic where you’ll be involved in everything from patient care to client education — and even support with urgent and complex cases that go beyond the average GP practice.

We are an AAHA-accredited VetnCare hospital dedicated to high-quality patient care and client service. Our team takes pride in tackling challenging cases, working together, and creating a welcoming environment for both clients and colleagues

Schedule

• Tuesday-Saturday, 8am-5pm

Key Responsibilities

• Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, and assisting with scheduling
• Perform client check-in and check-out, including collecting patient information and processing payments
• Room patients and obtain accurate medical histories as needed
• Support doctors and technicians with patient care, treatments, and routine procedures
• Assist with vaccine appointments and basic patient handling
• Help with diagnostics, sample collection, and in-house laboratory work when needed
• Maintain accurate and timely medical records and client documentation
• Provide clear client education regarding treatments, estimates, and discharge instructions
• Assist with appointment scheduling, reminders, and managing daily workflow
• Support a variable caseload depending on seasonal and clinic needs

About You

• Previous experience in veterinary medicine preferred
• Strong customer service skills with the ability to connect warmly with clients and confidently de-escalate challenging situations.
• Dependable, proactive, and able to stay organized in a fast-paced environment.
• A collaborative team player who thrives in a busy, hands-on hospital setting.

Benefits

• Shared impact bonus resulting from hospital profitability 💸
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams🐾
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• $1,000 annual CE allowance to invest in your professional growth 📚
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams 🎉

Why Join Irvington?

• Career Growth: Gain hands-on experience with advanced and urgent cases that expand your skills beyond a traditional GP setting.
• Supportive Team: Work alongside 2 DVMs, 1 RVT, 5 VAs, and 1 CSR in a collaborative and team-oriented environment.
• Positive Culture: Join a fun, energetic, and caring team where collaboration, humor, and professional growth are valued.
• Make an Impact: Be part of a hospital where every team member is valued and plays an important role in patient care.

If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.