Job Description
Client Service Representative
Sun Valley Pet Hospital
Pleasant Hill, CA | Full-time
$22-$24 per hour
Join Our Thriving, 7-Day Practice in a Welcoming Community
Looking for a dynamic general practice where you can make an impact, grow your skills, and work with a passionate, supportive team? Sun Valley Pet Hospital is looking for a CSR to join our busy, community-focused hospital.
About Us
At Sun Valley Pet Hospital, we pride ourselves on delivering high-quality, compassionate care to our loyal client base. Our practice is known for excellent customer service, strong communication, and teamwork at every level.
Schedule
- Sunday 8am-6pm, Tuesday-Thursday 8:30am-6:30pm
Key Responsibilities
- Serve as the primary point of contact for client communication, including answering phones, responding to inquiries, scheduling appointments, and providing exceptional customer service.
- Perform client check-in and check-out, including collecting patient information, processing payments, and maintaining accurate medical records and documentation.
- Ensure seamless communication between the front and back of the hospital by coordinating information between clients, veterinarians, and support staff.
- Provide clear and compassionate client education regarding treatment plans, estimates, discharge instructions, and follow-up care.
- Coordinate patient flow, appointment scheduling, and daily workflow to support efficient hospital operations and continuity of patient care.
- Communicate client concerns, patient updates, and scheduling changes promptly to the appropriate medical team members while supporting a collaborative work environment.
- Support a variable caseload and adapt to changing hospital needs while maintaining professionalism, organization, and a high standard of client service.
About You
- At least 2 years of recent experience in veterinary medicine with no significant gaps in the field.
- Strong customer service experience with excellent verbal and written communication skills.
- Eager to learn, grow, and continuously develop new skills in a fast-paced veterinary environment.
- Collaborative team player who readily supports colleagues and contributes wherever needed.
- Compassionate, professional, and committed to building positive relationships with clients, patients, and teammates.
Benefits
- Shared impact bonus resulting from hospital profitability 💸
- 50% discounts on care for all teammate pets *exclusions apply + free clinical exams🐾
- Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
- 401(k) with 100% company match up to 4%
- Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
- Employer-paid life and AD&D insurance to protect what matters most
- Short-term and long-term disability coverage to protect your income if life throws you a curveball.
- Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones
- Company provided access to Calm app and Talkspace therapy services
- Paid time off, sick leave, and paid holidays to support your work-life balance
- Consistent growth opportunities to advance your career
- Annual engagement surveys so your voice shapes our workplace culture and policies
- Annual event to celebrate and recognize our wonderful teams 🎉
Why Join Sun Valley?
- Join a collaborative, team-first culture where everyone supports one another, celebrates successes, shares knowledge, and builds lasting professional relationships.
- Thrive in a fast-paced environment with a high call and case volume, providing plenty of opportunities to stay engaged and make a meaningful impact every day.
- Enjoy flexible scheduling with a hospital that is open seven days a week, offering a variety of scheduling options to support work-life balance.
- Become part of a trusted, community-focused practice that values strong client relationships and delivering compassionate care to pets and their families.
- Work in a welcoming neighborhood surrounded by great restaurants, brunch spots, and local favorites, with a team that enjoys connecting both inside and outside the hospital.
If you’re ready to join a supportive team where your role truly makes a difference, we’d love to hear from you.
