Job Description

Client Services Representative

Location: Melbourne (Hybrid)

IQVIA is seeking an experienced and highly client-focused Client Services Representative to join our team in Melbourne. In this role, you will act as a trusted partner to our clients, ensuring they derive maximum value from IQVIA's products and services while building strong, long-term relationships.

You will work closely with clients, account managers, and internal stakeholders to deliver exceptional service, provide strategic support, and identify opportunities to enhance client outcomes and business growth.

This is an excellent opportunity for a relationship-driven professional who enjoys solving complex business challenges, collaborating with stakeholders, and making a direct impact on client success.

Key Responsibilities

• Serve as a key day-to-day contact for clients, building trusted and productive relationships.
• Proactively identify client needs, risks, and opportunities through regular engagement.
• Conduct client meetings and site visits to provide project updates, facilitate discussions, and resolve queries.
• Support the evolution of a more strategic and consultative client service model.
• Ensure contractual obligations, service commitments, and ad-hoc client requests are delivered accurately and on time.
• Review and verify deliverables to ensure they meet client specifications and quality expectations.
• Monitor performance against service agreements and ensure both IQVIA and client obligations are met.
• Research, analyse, and respond to complex client enquiries requiring detailed industry and business knowledge.
• Partner with Account Managers to maximise client value from IQVIA products and services.
• Identify opportunities to expand service utilisation and support account growth.
• Maintain strong communication with Sales, Client Service Support, and other internal teams to ensure alignment and effective issue resolution.
• Represent IQVIA on client projects and initiatives.
• Deliver product, service, and process training to clients and internal colleagues when required.
• Support and mentor junior team members.
• Act as a representative for leadership when required.

About You

You are an experienced client services professional with strong relationship management skills and a passion for delivering outstanding customer experiences. You can confidently engage with stakeholders at all levels and thrive in a fast-paced, collaborative environment.

Required Skills & Experience

• Bachelor's degree or equivalent experience.
• 4+ years' experience in Client Services, Account Management, Customer Success, Healthcare, Pharmaceutical, FMCG, Data Analytics, or a related field.
• Strong understanding of client service principles and relationship management.
• Experience facilitating meetings, presentations, and training sessions.
• Excellent communication and stakeholder engagement skills.
• Strong analytical and problem-solving capabilities.
• Advanced proficiency with Microsoft Excel and other business applications.
• Ability to interpret and analyse complex datasets and client requirements.
• Demonstrated ability to develop strong relationships across diverse business environments.
• Ability to travel to client sites and IQVIA offices as required.

Desirable

• Knowledge of the Pharmaceutical, Healthcare, FMCG, or Market Insights industry.
• Experience working with data, analytics, or information services.
• Accreditation across multiple IQVIA service lines or similar certification programs.

Why Join IQVIA?

At IQVIA, you'll be part of a global organisation that combines healthcare expertise, advanced analytics, and industry-leading technology to improve outcomes for patients worldwide. We offer:

• Flexible hybrid working arrangements
• Career development and growth opportunities
• Exposure to leading healthcare and life sciences clients
• Collaborative and inclusive team culture
• The opportunity to make a meaningful impact within a market-leading organisation

If you are interested please apply with your resume. If you are successful you will receive an email to complete an online assessment.

Candidates who pass this assessment will be contacted direct by the IQVIA Recruiter to discuss.

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.