Job Description

Client Service Representative – Veterinary Receptionist

Peoria Area Veterinary Group is seeking a full-time Client Service Representative (CSR) to join our team of dedicated veterinary professionals at our hospital in Dunlap, IL

CSRs are valuable members of our veterinary team, and we treat them as such. As a CSR, you will be the client’s first and last impression of PAVG. It’s important that all clients feel welcome, safe, and comfortable which is why it takes a special person who can engage with both humans and animals alike with compassion, patience and understanding. The primary responsibility of a CSR is to be efficient in front desk operations while effectively bridging communication between pet owners and our veterinary team.

If you’re ready to thrive in an environment that encourages learning and continued growth within the profession, we would love to hear from you!

Essential Functions & Responsibilities:

• Greet and welcome each visitor and assess their needs
• Handle incoming phone calls/emails and determine the urgency
• Perform client and boarding check-ins and check-outs, including preparing boarding documents and reviewing invoices
• Communicate visit expectations to clients, assist owners with pet management to minimize unsafe situations and client’s stress
• Process and document financial transactions accurately
• Schedule appointments based on client expectations, patient medical requirements and clinic needs
• Manage emergency situations and walk-ins
• Respond to online requests for products, prescriptions or client questions in a timely manner
• Maintain cleanliness in the lobby areas, exam rooms, and general stocking of client or patient areas
• Recommend products available to clients through our facilities

Skills & Qualifications:

• High School Diploma or GED required
• At least one year of professional experience in a veterinary clinical setting (CSR, kennel attendant, vet assistant, other), preferred
• Experience with Microsoft Office suite
• Excellent communication skills and the ability to problem solve
• Ability to handle stressful situations and prioritize tasks effectively
• Team player, have patience and maintain a positive attitude
• Must be able to lift up to 30 pounds

Compensation & Benefits:

• Compensation is from $15.00 per hour
• Paid time off-inclusive of sick, personal, and vacation
• 401K with company match
• Medical, vision and dental insurance with multiple options
• Complimentary Short-Term Disability
• Complimentary Life Insurance
• Company Sponsored Employee Assistance Program (Headspace)
• Long Term Disability option
• Progyny-Fertility and Family Building Support
• Digital Physical Therapy & Musculoskeletal Programs
• Team Member Discounts for Pet Care
• Referral Bonus Program
• DailyPay on Demand

Proudly serving the Peoria area since 2007, our veterinary team is dedicated to providing high-quality medicine and exceptional patient and client care for our community. As a progressive, multi-doctor practice, we foster a positive and collaborative environment, encouraging teamwork to optimize our collective talents. At Peoria Area Veterinary Group, we operate under a set of values that prioritize respect, honesty and compassion in our interactions with our clients, their pets, and each other.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.