Job Description

Client Service Representative

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whois able todeal with both humans and animals alike. As a CSR your primary responsibility is to be efficient inany and allfront desk operations. A CSR is the client’s first and last impression ofTerra Vista Animal Hospitaland it is important that all clients feel welcome,safeand comfortable.CSRsare invaluable members of our hospital team, and we treat them that wayCome thrive in an environment that encourages learning and continued grow within the professionand become the bridge between pet owners and patient care.

Salary: $20-22/hour DOE

Essential Functions and Responsibilities:

●Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

●Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

●Respond with compassion and empathy in stressful and emotional situations

●Maintain a clean, stocked and orderly lobby and front office area

●Educate clients on wellness plans, food and products sold in waiting room

●Perform opening and closing procedures, end of day reports and deposits

●Data Entry: records, client questionnaires, referral information,ect

●Distribute mail

●Ensure that referral letters and lab results go to the corresponding veterinarians

●Admit patients: ensuring that the patient isweighedand all information is current.

●Opportunities to learn Veterinary Assistant skills if desired

Skills and Qualifications:

●1 years’ experience in veterinary practice (or human medical practice) preferred

●Minimum 2years’ customer service experience required (retail, food and beverage, etc.)

●Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

●Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

●There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.

●Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

●Excellent communication skills with clients and team members

●Proficient time management, ability to problem solve, learn, and handle multiple tasks

●Enthusiastic team player with a patient, and positive professional attitude.

●Must be able to work seated for a majority of day

Terra Vista Animal Hospital is proud of their team and ability to care for patients in the beautiful Rancho Cucamonga area. We have a board certified DVM on our team and we strive to ensure the highest quality of medicine for every patient. Our hospital is also AAHA accredited. We would love to add another person to our Terra Vista family. If this sounds like a team you would like to join, check us out!

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.