Client Service Representative
$20 - $22/hr. | Brighton/Commerce City, CO
Animal Urgent Care (AUC Northeast) is a 9,000 square foot emergency hospital featuring surgical capabilities, ultrasound, radiology (X-ray), and inpatient hospitalization. Our team is built on decades of emergency and critical care experience, with a strong commitment to affordability, compassion, and clinical excellence. We serve the greater Denver metro area while fostering a supportive, collaborative, and growth-oriented hospital culture.
Compensation
• $20 – $22/hr. based on experience
Schedule
Benefits Include
• 401(k) with employer match
• Health, Dental, and Vision insurance
• HSA / FSA options
• Life and Disability insurance
• Paid Time Off (PTO) and Holidays
• Employee Assistance Program (EAP)
• Employee Pet Discount
• Professional development and continuing education support
• Tuition assistance programs
• Uniform stipend
In this role you will be the face of AUC Northeast for clients as they are checking in for appointments, waiting in the lobby and discharging, and a crucial member of our hospital team.
Responsibilities
- Provide high quality customer service that meets or exceeds the expectations of our clients
- Facilitate admission of patients
- Support the doctors and support staff as needed
- Assist with euthanasia paperwork and provide compassionate service to owners suffering from loss and grief
- Collect deposits for appointments and procedures
- Communicate patient progress/owner updates to clients in the lobby
- Answer questions clients may have while in the lobby
- Schedule future appointments/follow up as needed
- Sign in visitors and vendors
- Look for ways to continually improve the delivery of services to our clients to ensure that clients are treated with respect and compassion
- Daily cleaning of front desk/lobby area – wipe down surfaces, sweep lobby, etc.
- Uphold our Core Values in all aspects of the job: Collaboration, Integrity, Respect, and Compassion
Qualifications
- At least 2 year of customer service experience in the veterinary field.
- Familiarity with payment collection processes.
- Experience managing multi-line phone systems.
- Proven ability to maintain high accuracy in data entry.
- Fluent English skills (speaking & reading) are required for the role; fluency in multiple languages a plus!
About AUC Northeast
Animal Urgent Care (AUC Northeast) is an established 24/7 emergency veterinary hospital located in the Brighton/Commerce City area, serving the greater Denver metro region. The hospital is designed to expand access to affordable, high-quality emergency care while maintaining a strong focus on compassion, efficiency, and medical excellence.
With advanced diagnostics, surgical capability, and an experienced emergency foundation, AUC NE is committed to building a collaborative environment where veterinary professionals can grow and thrive.
Nearby Communities
AUC NE attracts team members from throughout the Denver metro area, including:
• Brighton, CO
• Commerce City, CO
• Denver, CO
• Thornton, CO
• Northglenn, CO
• Westminster, CO
• Aurora, CO
• Broomfield, CO
• Arvada, CO
• Federal Heights, CO
• Henderson, CO
• Lakewood, CO
• Wheat Ridge, CO
• Erie, CO
• Longmont, CO
Know Someone Amazing?
If this role isn't the right fit but you know a great veterinary professional, send them our way!
Email Craig.Rizzo@ethosvet.com to learn more about current opportunities.
