Job Description

Client Service Representative – Pinole Pet Hospital
Pinole, California
Schedule Monday-Friday, 9am-6pm

Does helping others—furry or human—make your day? We’d love to meet you!

Are you passionate about animals and love helping people? Do you have at least 6 months of experience in customer service or in the veterinary industry? Do you thrive in a team where everyone supports each other and enjoys a good laugh? If so, we’d love to welcome you to our growing team as a Customer Service Representative!

🐾 Why Join Us?

We’re a small but mighty team with big hearts and a strong reputation for quality care. Pinole Pet Hospital has been proudly serving the community since the 1960s and was one of the first hospitals to join the VetnCare family.

We’re passionate about what we do and stay true to who we are as individuals, making this a joyful and rewarding place to work. If you’re looking to grow alongside a small but mighty team that genuinely cares—for each other, for our clients, and for the community—you’ll fit right in!

🐾 What You'll Do

• Greet clients and their pets with warmth and professionalism
• Manage appointment scheduling, client communications, and patient check-ins/outs
• Support the team with occasional tasks
• Maintain a clean, organized, and welcoming reception area
• Assist with administrative duties, including record-keeping and payment processing

🐾 Our Facilities

• Primary Care
• Emergency
• Surgical Suites
• Dental Suite
• Diagnostics
• Specialized Equipment

🐾 Perks of the Role

• Primary care, emergency and dentistry
• Great community with nearby restaurants, coffee shops, and shopping
• Awesome team of professionals who are happy to mentor and learn
• Only 2 minutes away from public transportation

🐾 Benefits

• Shared impact bonus resulting from hospital profitability 💸
• 50% discounts on care for all teammate pets *exclusions apply + free clinical exams🐾
• Comprehensive medical (virtual care included), dental, and vision insurance to support your health while you care for theirs
• 401(k) with 100% company match up to 4%
• Health and Dependent Care FSA/HSA accounts to maximize your tax savings and healthcare flexibility
• Employer-paid life and AD&D insurance to protect what matters most
• Short-term and long-term disability coverage to protect your income if life throws you a curveball.
• Comprehensive Employee Assistance Program providing free mental health counseling, legal and financial consultations, and family support services available 24/7 for you and your loved ones
• Company provided access to Calm app and Talkspace therapy services
• Paid time off, sick leave, and paid holidays to support your work-life balance
• Consistent growth opportunities to advance your career
• Annual engagement surveys so your voice shapes our workplace culture and policies
• Annual event to celebrate and recognize our wonderful teams 🎉

Ready to grow your skills in a welcoming, upbeat hospital?
Apply today and become a part of the Pinole Pet Hospital family!