Dauphin County Domestic Relations is currently accepting applications for the full-time, day shift position Client Service Representative. An employee in this position provides front line service to clients, other agencies, and representatives in person and by telephone. Job duties include providing resolutions to client concerns by answering questions, trouble shooting, and researching case specific inquires; utilizing the statewide computerized child support database to conduct client interviews to gather pertinent information for support complaints; schedules interviews and conferences; updates client information; accepts and processes payments using established office policies and procedures; and reviews and processes other state and county orders. Ensures adherence to the standards and schedules prescribed by Federal, State and County authorities.
EDUCTATION/TRAINING:
High School Diploma or equivalent and
WORK EXPERIENCE:
3 years’ experience in client service environment to include computer experience, and a concentration on client interaction and customer service.
The starting hourly rate is $18.74/$38,979 annually.
Favorable background check is required.
About us
Dauphin County, in the heart of Pennsylvania, is the preferred place to live, work and raise a family. Dauphin County government provides a vast number of programs and services for its 286,000 residents. Management of the county is the responsibility of a three-member Board of County Commissioners, whose members are elected at-large by county voters to serve four-year terms. They are assisted by a number of professionals, including a chief clerk/chief of staff, elected row officers, and solicitors. Dauphin County’s departments include Community and Economic Development, Criminal Investigation Division, Court and Deputy Court Administrations, Domestic Relations, Emergency Management Agency, Facility Maintenance, Human Resources, Human Services, Information Technology, Probation Services, Public Defender, Purchasing, Risk Management, Safety and Security, Solid Waste and Recycling, Tax Assessment, Veterans’ Affairs, Voter Registration, Work Release as well as various row offices. The following agencies comprise the county’s Human Services: Area Agency on Aging, Social Services for Children & Youth, Drug & Alcohol, and Mental Health/Intellectual Disabilities. The county also operates Dauphin County Prison and the Judicial Center.
