Client Service Representative (CSR)📍 San Mateo, CA 🏥 Crystal Springs Pet Hospital 💲 $25–$30/hour (based on experience) About UsCrystal Springs Pet Hospital is a full-service small animal practice in San Mateo, CA, providing high-quality medical, surgical, dental, and preventive care. We’re a collaborative, client-centered team committed to compassionate care, low-stress handling, and creating a positive experience for pets and their people. What You’ll Do
Be the first and last impression—greet clients with warmth and professionalism
Manage phone, online, and in-person communication
Schedule appointments and keep the daily flow running smoothly
Coordinate communication between clients, DVMs, and technical staff
Maintain accurate records and communicate with outside clinics/labs
Review invoices, process payments, and support prescription fulfillment
Keep client-facing areas clean, organized, and welcoming
Educate clients on services, products, and pharmacy options
 About the Team & Hospital
Collaborative, team-oriented environment with a focus on communication and support
Dedicated to high-quality medicine and exceptional client service
Committed to efficiency, teamwork, and a positive culture
Focus on patient comfort and low-stress handling
 What We Offer
Medical, dental, and vision insurance
401(k) with company match
Paid time off + paid holidays
CE allowance & growth opportunities
Employee pet discounts
Flexible scheduling
Full-time hours (30–40/week)
About United Veterinary Care
We are veterinary professionals who empower our partner hospitals with support, training and technology to elevate their businesses, retain employees, and strengthen their unique brands to consistently deliver a superior client experience.
