Client Service Representative
Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person whois able todeal with both humans and animals alike. As a CSR your primary responsibility is to be efficient inany and allfront desk operations. A CSR is the client’s first and last impression ofHousePaws Mobile Veterinary Service Mount Laureland it is important that all clients feel welcome,safeand comfortable.CSRsare invaluable members of our hospital team, and we treat them that wayCome thrive in an environment that encourages learning and continued grow within the professionand become the bridge between pet owners and patient care.
Essential Functions and Responsibilities:
●Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone
●Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment
●Respond with compassion and empathy in stressful and emotional situations
●Maintain a clean, stocked and orderly lobby and front office area
●Educate clients on wellness plans, food and products sold in waiting room
●Perform opening and closing procedures, end of day reports and deposits
●Data Entry: records, client questionnaires, referral information,ect
●Distribute mail
●Ensure that referral letters and lab results go to the corresponding veterinarians
●Admit patients: ensuring that the patient isweighedand all information is current
Skills and Qualifications:
●1-3 years’ experience in veterinary practice (or human medical practice) preferred
●Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)
●Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal
●There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team.
●Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit
●Excellent communication skills with clients and team members
●Proficient time management, ability to problem solve, learn, and handle multiple tasks
●Enthusiastic team player with a patient, and positive professional attitude.
●Must be able to work seated for a majority of day
Benefits and Perks:
We are a state of the art veterinary service that focuses on preventative medicine, client education, and thorough patient care. At HousePaws, the best level of veterinary care is our highest mission. We will provide the finest personal service and create a warm, relaxed, professional environment for our clients to provide consistently high quality care to our patients.HousePaws mission is to fulfill our patients’ health needs and to address our clients’ concerns while creating a sense of family.
We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.
United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws.
We are veterinary professionals who empower our partner hospitals with support, training and technology to elevate their businesses, retain employees, and strengthen their unique brands to consistently deliver a superior client experience.
