Job Description

Animal Outpatient Specialty Network (AOSN), is a United States based, privately-owned, veterinary outpatient specialty company with the world’s largest unified group of veterinary specialists engaged in the specialty of surgery, dermatology, oncology, dentistry, ophthalmology, cardiology and internal medicine. AOSN has become the partner of choice for board-certified veterinary specialists and the provider of choice for pet parents across the United States and Canada, providing unsurpassed care to patients and valuable peace of mind for pet owners.

Golden Gate Veterinary Specialists - Surgery Department, part of AOSN, is seeking a Client Service Representative to join our team. We are a veterinary practice staffed by two highly experienced, board-certified surgeons specializing in small animal procedures. Our facility is equipped with advanced imaging technology, including a state-of-the-art computed tomography (CT) scanner and high-resolution digital X-ray equipment, enabling detailed diagnostic assessments. Additionally, we perform a wide range of specialized procedures such as minimally invasive laparoscopic surgeries, arthroscopic joint evaluations, complex orthopedic repairs, and soft-tissue surgical interventions, all aimed at providing comprehensive and personalized care for our patients and clients. We are looking for someone with the following qualities::

• Positive personality
• Takes initiative
• Punctual
• Willingness to teach others and share ideas
• Openness to diversity
• Accountable

We are excited to invite a friendly and professional Receptionist to join our dynamic team! As the first point of contact for our clients and visitors, you will be crucial in providing outstanding customer support while expertly handling various clerical tasks.

Join us in making a difference while showcasing your skills in a rewarding and engaging atmosphere!

Requirements

Knowledge, Skills and Abilities (including but not limited to):

• Must be friendly, outgoing, and genuinely personable to foster a welcoming environment for clients and patients
• Excellent communication skills, both verbal and written, to effectively interact with clients, team members, and veterinarians
• Capable of multiple roles including duties such as greeting clients, managing surgical appointments, and handling phone inquiries
• Proficiency in computer skills, including familiarity with veterinary practice management software (Ezyvet), electronic health records, and Microsoft Office Suite

Duties (including but not limited to):

• Answer phone calls promptly, providing information and directing calls as necessary
• Demonstrates excellent phone etiquette
• Demonstrate interpersonal skills with clients and pets, ensuring positive interactions in waiting areas and exam rooms
• Manage incoming and outgoing correspondence, including emails
• Scheduling appointments and managing calendars, perform clerical duties such as data entry and document preparation
• Provide support to office management by assisting with various tasks
• Opportunity to learn technician tasks such as taking vital signs
• Perform maintenance duties to uphold clinic cleanliness and safety standards
• Effectively communicates to veterinarians for appropriate action
• Maintain accurate and detailed medical and administrative records

Education and Physical Requirements:

• Proven experience as a receptionist or in a similar clerical role is preferred
• Strong organizational skills with the ability to manage multiple tasks simultaneously
• Excellent customer support skills with a focus on client satisfaction
• Proficient in computer literacy, including Microsoft Office Suite and office management software
• Bilingual abilities are a plus, enhancing communication with diverse clientele
• Familiarity with office management procedures and basic accounting principles is advantageous
• Strong attention to detail and ability to maintain confidentiality of sensitive information
• Physical ability to walk, bend, stand, squat, and reach continuously during a 10-hour shift

Benefits:

• 4/10 Schedule (Monday through Thursday) - Fridays and weekends off
• Paid vacation and holidays
• Competitive wages relative to experience and qualifications
• Comprehensive medical, dental, and vision insurance plans
• Dependent care flexible spending accounts (FSA) and short-term disability options
• Various voluntary benefits, including hospital indemnity, accident, and critical illness coverage
• 401(k) retirement plan with employer match contributions
• Continuing education (CE) opportunities to support professional growth
• Uniforms provided
• Discounts on veterinary services and medications for employee pets

Join our team as a receptionist, where you will play a crucial role in creating a welcoming environment and ensuring smooth office operations!