Job Description

Do you believe in the power of teamwork and sharing ideas? Do you take pride in delivering exceptional quality and service with everything you do? Do you seek out ideas for improving the status quo?

If you want to make a difference and love being surrounded by the best and the brightest minds, Bureau Veritas Canada might be the place for you!

Here are our Core Values:

Trusted

Responsible

Ambitious & Humble

Open & Inclusive

If these values resonate with you, Bureau Veritas is looking for a

Job Title: Client Service Representative 2

Reports to: Client Service Supervisor

Department: Minerals Canada

Location: Vancouver, B.C.

Full time

Basic Purpose:

A Client Services Representative 2(CSR) is responsible for interacting with customers to address inquiries, resolve complaints, and provide information about products or services. They serve as the first point of contact, ensuring positive customer experience by handling requests via phone, email, or chat, processing orders and returns, and escalating complex issues when necessary. CSRs must possess strong communication, problem-solving, and interpersonal skills to effectively support customers and maintain satisfaction. Reports to the Client Services Supervisor

Essential Duties and Responsibilities

• Client contact management (handling client contact via email/telephone/in-person)
• Resolve client inquiries, issues and/or complaints
• Assists in resolving financial issues/complaints as necessary
• Track client jobs and report progress
• Coordinate client needs with laboratory production managers
• Assist and coordinate with branch offices/other BV units as required
• Assist in maintaining client relations when required
• Perform onboard process for new and existing clients
• Participate in renewal process by generating quotations and sending to clients for approval
• Schedule and host regular client meetings including agenda and presentation preparation
• Attend conferences/shows/events or provides assistance when required
• Comply with occupational health and safety legislation, BV Group Policies and Procedures, Upstream Minerals Management System Policies and Procedures and ISO standards applicable to the position
• Act in a safe and professional manner and wear appropriate attire including the required personal protective equipment (PPE)
• Other duties or tasks as assigned by manager

Skills and Competencies:

• BSc or technical diploma in Science, preferably in Chemistry
• Some laboratory experience an asset
• A minimum of 1 year client service experience
• Excellent communication skills, both verbal and written English
• Excellent computer skills, particularly with MS Office applications
• Strong interpersonal skills – outgoing, positive, tactful and flexible
• Strong organizing and problem solving skills to effectively handle time critical issues
• Able to work independently and with others

Benefits:

• Health & Dental Coverage
• Life Insurance
• STD & LTD Coverage
• Company RRSP match
• Employee Assistant Program (EAP)
• Professional Development

Bureau Veritas is proud to be committed to providing fair and competitive pay.

The salary range for this role is $23.00 - $26.00 an hour.

Pay within this range varies by work location and may also depend on job-related knowledge, skills,  experience, and market location.