Job Description

• Parramatta
• Temporary Full-Time (35 HPW) - (12-month contract with the possibility of extension)
• Clerk Grade 1/2, Base Salary ($78,000 - $84,799) plus employer’s contribution to superannuation and annual leave loading

Your role

Working in a high-volume contact centre environment, you serve as the first point of contact for clients of Courts, Tribunals and Service Delivery, providing information and procedural guidance to support enquiries and assist in resolving their legal service needs.

This role maybe exposed to material that poses a range of psychosocial hazards, click here for more information

What you’ll do

• Identify client needs and provide timely, accurate, appropriate, and effective service for clients.
• Build positive relationships in all interactions to ensure a high level of client satisfaction.
• Develop and maintain a good knowledge of policies and procedures.
• Manage time and adhere to roster schedule.
• Escalate complex enquiries or issues to a senior client service officer.
• Contribute to centre’s performance planning, coaching and mentoring programs.
• Provide administrative, clerical or research support.

What we’re looking for

• A passion for delivering excellent client service in a high-volume environment.
• Strong communication skills and the ability to explain complex information in plain language.
• Adaptability to new systems, policies, and procedures across various jurisdictions.
• Comfortable working in a busy call centre environment—able to handle a large number of calls while maintaining a strong focus on quality and teamwork.
• A collaborative mindset and commitment to continuous learning and improvement.

Download the role description.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career
• Flexible, autonomous work environment
• Competitive pay and conditions
• Training and development opportunities to build and maintain capabilities
• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Essential Requirement

Circuit and relieving staff are required to possess a current Drivers Licence and be willing to travel, including overnight stays.

Are you ready to join us?

Click apply, attach an up-to-date résumé (maximum 4 pages) and a cover letter (maximum 2 pages) addressing the 2 targeted questions below with a brief outline on how you meet the requirements of the role

• Target Question 1: Describe a time when a client asked you a difficult question. What did you do to find the answer, and how did you explain it to the client? (Max 500 words)
• Target Question 2: Describe a time when you had to deal with a challenging customer or client. What was the problem, and how was it managed? (Max 500 words)

Applications close: Sunday 20 September 2026 at 11:59pm AEST.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Debra Giles on 02 8831 4513 or via debra.giles@justice.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please contact Paola Piña | Talent Acquisition Officer, via paola.pina@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visit Inclusion and diversity on the DCJ website.

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/