Job Description

Client Service Officer

• Locations - Parramatta, Blacktown, Penrith and Mount Druitt
• Ongoing and Temporary opportunities available for up to 18 months!
• Salary range $80,129 - $92,701 pa plus superannuation, leave loading and many other benefits!

Your role

Being at the public forefront of the housing team, this role will require you to work directly with clients and their advocates to provide advice and assistance on housing options. You will provide critical services and quality advice to clients including those with complex support needs.

With a strong client focus and a commitment to culturally sensitive customer service, this role will require someone who is passionate about making a difference and delivering innovative solutions for people experiencing homelessness or at risk of becoming homeless.

This role needs someone who is flexible and willing to work at times that support engagement with those in need.

What you’ll do

The Client Service Officer will work directly with a range of support services and clients in an outreach capacity. This may be done in either the community, or in homes in order to deliver a range of housing assistance options that are tailored to meet the needs of our clients.

There are two teams the Client Service Officer within

Our Access & Demand Team:

• Rostered shifts working with clients at the counter or over the phone
• Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures
• Working collaboratively in a team environment to achieve key performance indicators (KPI’s), with shared goal setting, open communication and coordinated efforts to ensure positive housing outcomes for clients.
• Using a range of technologies including various online communication tools and programs.
• Engagement and support of outreach services in local communities and homelessness initiatives for joint housing resolution.

Our Tenancy Team:

• Visiting Tenants in their homes on a regular scheduled basis
• Rostered shifts working with clients at the counter or over the phone
• Processing and assessment of applications and enquiries using relevant legislation, policies, and procedures
• Working collaboratively in a team environment to achieve the team’s key performance indicators (KPI’s) to ensure sustainable tenancies.
• Using a range of technologies including IPAD, online phone system and online forms

Please note, if successful the team and location you will be offered depends on business needs and team and location may rotate throughout your career. Tailored training and ongoing support is provided.

What we’re looking for

The essential requirements of the role include:

• Possession of a current minimum Provisional 2 NSW Driver’s Licence and willingness to travel to and work with clients in their home and in the community (a corporate vehicle will be provided for travel)

In addition to the essential requirements, to be successful in this role, the ideal candidate will have:

• Confidence to visit homes with differing people, personalities and in some cases pets
  
  
• A resilient yet empathetic personality
  
  
• Ability to work independently and manage your own work. Including working both independently and within a team environment
• Ability to establish and maintain relationships with internal and external stakeholders
• A commitment to a culture of teamwork, excellence, and continuous improvement
• Adaptable client service skills
• A strong commitment to customer service
• Confidence using technology

For more information about this position, pleased click here to download the

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, please apply – you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

• A challenging and rewarding career

• Flexible, autonomous work environment

• Competitive pay and conditions

• Training and development opportunities to build and maintain capabilities

• Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It’s work that really matters.

Apply now and join Australia’s top public sector employer where we will support you and provide an exciting and flexible working environment!

Are you ready to join us?

Click apply, attach a cover letter (maximum 2 pages) outlining how you meet the requirements of the role as well as an up-to-date résumé (maximum 5 pages).

Applications close 19 April 2026 at 11:59pm AEST.

If successfully shortlisted for this role, the assessment process will be an in-person assessment centre located in Parramatta.

Got a question?

For more information about the role or what it’s like to work for DCJ, please contact the hiring manager Brittany Kerr on 9319 9328 or at brittany.kerr@homes.nsw.gov.au

If you’ve got a question about applying or would benefit from an adjustment in the recruitment process to help you perform at your best (including an alternate method submission of the application), please call April McCarthy on 0418 639 435or via april.mccarthy@dcj.nsw.gov.au

Visit Recruitment adjustments on the DCJ website to learn more.

Inclusion and Diversity lies at the heart of how we recruit

We continue to hire great people with a wide variety of skills, experience and backgrounds. This includes people with disability, Aboriginal and Torres Strait Islander People, women, people identifying as LGBTIQ+, culturally and linguistically diverse people, carers and other diversity groups.

To find out what DCJ are doing to build an inclusive and diverse workforce, visitInclusion and diversity on the DCJ website

Other Information

A talent pool may be created for future ongoing and temporary roles and is valid for a period of up to 18 months.

For more information visit Applying for DCJ jobs on the DCJ website.

Thank you for your interest in this role. We look forward to receiving your application.

To keep up with recruitment opportunities at DCJ, follow us on Facebook: www.facebook.com/CareersatDCJ/

The Welcome Experience
Thinking about moving to regional NSW? Get free, personalised support with housing, schools, jobs, and settling in. Learn more: www.nsw.gov.au/welcomeexperience

The careers site currently promotes this service on the ‘Discover roles with DCJ in regional NSW’ page.