365 Health Services is looking for an energetic, motivated, competitive leader that thrives in a team environment. The healthcare industry is one of the fastest growing sectors in the country and this opportunity puts you in the driver seat of a rapidly expanding company that is looking for their next leaders. The Client Services Manager position is ideal for any competitive individual who is looking to challenge themselves and take their career to the next level.
High integrity
Positive attitude
Excellent communication skills
Solution-oriented
Eager / Competitive
Ability to thrive and collaborate in a fast-paced environment
Bachelor's Degree, preferred
Develops and executes recruitment strategies to attract, screen and hire quality healthcare professionals who meet the office’s immediate and projected needs
-Utilizes various recruitment tools and methods to source and attract a pool of qualified and diverse candidates
-Responsible for on-call duties during non-business hours and weekends as needed.
-Matches and evaluates candidate skills to client and consumer needs through screening and interviewing
-Completes necessary reference checks on candidate’s background and work experience
-Ensures candidates meet required hiring standards for 365 Health Services and applicable contracts
-Negotiates salary, terms and conditions of employment with candidates
-Schedules direct care workers and field staff for initial placement and ongoing assignments
Manages direct care workers and field staff while on assignment: assesses and investigates direct care worker and field staff concerns and issues, and provides performance coaching, counseling and disciplinary action when appropriate
Maintains regular contact to and develops relationships with active clients, consumers and referral sources to identify current staffing needs and requirements, projected openings, and potential new business opportunities
Ensure client, consumer and referral source expectations are understood and met while addressing and resolving concerns relating to customer service, caregiver or field staff performance
Documents candidate, direct care worker, field staff and client correspondence and activities within the system of records
Builds and cultivates relationships with industry contacts to gain industry knowledge, referrals, and business development leads
Ensures confidentiality of all consumer records and personnel files in accordance with agency and HIPAA guidelines
Ensures all services, functions, and employee practices are in accordance with Affirmative Action policies and laws
Responsible for ongoing compliance with all current federal, state and local regulations, company policies and procedures, and reimbursement guidelines
Health Insurance Packages
Paid Time Off
401K
Monday to Friday
Paid On-Call (Shifts Alternate, Responsible for Answering Calls outside of Business Hours)
Weekly Commission
Weekly On-Call Pay
Bonuses
At 365 Health Services, we’re more than just a home healthcare organization—we’re a growing family dedicated to delivering exceptional care throughout Pennsylvania. With over 25 years of combined experience in home care, we began with a single office in Philadelphia and now proudly serve communities from Bala Cynwyd and Media to Downingtown, Allentown, Reading and even Pittsburgh!
Our services encompass Personal Assistance Services (PAS), Skilled Nursing, Pediatric Care, and support for Adults with Intellectual Disabilities, offering comprehensive assistance to consumers and their families at every stage of life. With a vibrant office atmosphere, engaging team events, and extensive benefits, 365 Health Services is a place where your career can flourish while making a meaningful impact on people’s lives.
Join us as we continue to create success by leading and serving others!
