Job Description

Equifax is where you can power your possible. If you want to achieve your true potential, chart new paths, develop new skills, collaborate with bright minds, and make a meaningful impact, we want to hear from you.

As Client Service Manager you will fully engage with our clients, understanding their business, challenges they face and how we support them. You’ll work across the organisation to ensure all services are delivered within contracted service levels and quality standards, challenging the business to remain client focused. You’ll proactively manage the services provided to our clients, identifying and resolving issues quickly and ensuring permanent solutions are implemented.

What you’ll do

• Responsible for managing and developing positive relationships with clients within a team environment
• Responsible for ensuring end to end new and existing services provided to our client are functioning as expected, meeting contracted service levels and quality standards
• Responsible for ensuring operational teams and processes are fully engaged in support to the client
• Working across the organisation to document, monitor, measure and improve the services contracted to clients
• Responsible for ensuring follow up actions due to audits are completed, ensuring owners have responded within agreed timelines
• Completion of scheduled service review meetings, providing warranty reports on end to end service provided to Client
• Responsible for the creation and delivery of Client service reports
• Ownership of Client service improvement plans
• Ensure Client take-on is successful and Client engagement is managed professionally
• Providing business SME input
• Supporting the sales team

What experience you need

• Proven successful Client service and Client relationship background
• Proven ability to identify and implement service improvements
• Proven ability of managing delivery of multiple items effectively
• Proven ability in delivering high standards of Client satisfaction
• High standard of communication skills with the ability to communicate at multiple levels within an organisation

What could set you apart

• Experience in a FCA regulated industry
• Able to follow complex process

We believe great things happen when teams connect. Our schedule is built around 4 days of high-impact, in-office collaboration (Monday–Thursday), paired with Friday Flexibility to wrap up your week remotely.

The Perks of being a Equifax Employee?

We offer a wide range of company supported benefits including contributory pension, life cover, income protection, healthcare, enhanced maternity and sick pay, 26 days holiday and a day off for your birthday, with the ability to buy and sell and free credit checks. We also offer flexible benefits ranging from cycle to work, discounted travel options, gym membership, dining and leisure discounts, financial & savings plans, mobile discounts plus much more!

We also support personal development and have a range of learning options including our global online learning platform and allow you to bring your whole self to work supported by our Inclusion and Diversity, Wellbeing and Employee Engagement forums.

Are you ready to power your possible? Apply today, and get started on a path toward an exciting new career at Equifax, where you can make a difference!

Primary Location:

GBR-Leeds-6-Wellington

Function:

Function - Customer Service

Schedule:

Full time