Job Description

Electrum is a next-generation payment software technology company.

Since 2012, we've delivered trusted, enterprise-grade, cloud-native software to optimise financial transaction processing. Our deep expertise has established us as a respected partner in high-volume, low-value payment schemes, enabling clients to deliver services to millions of South Africans daily.

At Electrum, we are grounded in impact – designing solutions that matter, acting with urgency, and continuously learning as we scale. We believe in creating together – working side by side with our clients and teams to build meaningful, lasting solutions. We prioritise making it safe – encouraging open communication, smart risk-taking, and trust so that creativity and alignment thrive. And we back empowered strong teams – hiring brilliant people, collaborating hard, and holding each other to high standards while leading with empathy and kindness.

When you join the Electrum team, you’ll get to:

• Be part of the entire journey — from the spark of an idea to the final product launch.
• Grow your skills through world-class training and hands-on learning every day.
• Receive mentorship and guidance from industry leaders who are invested in your success.
• Work in a dynamic, innovative workplace where collaboration and creativity thrive.
• Tackle real-world customer challenges and see the impact of your work firsthand.
• Explore plenty of opportunities to grow your career and expand your expertise.
• Gain valuable experience in a leading Software environment, contributing to meaningful, high-impact projects.

The Opportunity

As a Client Service Manager, you’ll join the next-generation payments technology company whose cloud-native software powers millions of daily transactions for South Africans. This is an opportunity to wield genuine strategic influence, accelerating your career through hands-on ownership of high-impact enterprise fintech accounts within an autonomous, high-standard culture. You’ll thrive in a collaborative Cape Town office supported by flexible hours, 20 days of leave, and daily catered lunches.

The Role

You are the custodian of the client relationship and the primary interface into Electrum for our enterprise accounts. You will drive overall account health, shape engagement strategies with C-suite stakeholders, and act as the essential internal “glue” uniting our engineering, product, and sales teams. As the proactive "voice of the client," you will understand their core business goals while confidently leading cross-functional solutions during both standard operations and critical, after-hours escalations.

Requirements

• Education: A Bachelor’s degree in technology or business.
• Experience: 5 to 7 years of proven experience as a Client Service or Customer Success Manager, specifically managing multiple enterprise accounts within a fintech or technology-driven environment.
• Technical Skills: A high-level understanding of the South African fintech landscape (transaction message flows and payments architecture) and proficiency in Google Suite and Data Analytics/Reporting.

• Core Competencies:
• Executive Communication: The ability to build rapport, alignment, and trust with senior client stakeholders and C-suite level executives.
• Client-Centric Proactivity A growth mindset committed to delivering exceptional client experiences, managing timeous communication, and actively advocating for client needs.
• Analytical Proficiency: Capability to interpret client usage data, integrate information from disparate sources, and present it meaningfully to drive actionable insights.
• Cross-Functional Influence: The ability to effectively coordinate, influence, and align internal company resources across engineering, sales, and product departments in line with client goals.
• Technical Translation: Expertise in translating complex technical solutions and incident postmortems into tangible, non-technical business value or operational reporting.
• Accountability & Level-Headedness: High level of accountability and empathy, maintaining a level-headed approach when managing critical platform incidents or sensitive client concerns.
• Professionalism Demonstrating a professional demeanor and the ability to represent Electrum effectively during all client interactions.

Benefits

Why Join Electrum?

• We believe in a People First approach, ensuring a culture where you can thrive and make a real difference

Your Career & Culture

• Career Growth: Delivering world-class financial software is challenging, but your effort will earn you hands-on experience with products used by millions, accelerating your career
• Strong Teams: We keep teams small, focused, and collaborative to maximize impact.
• Transparency: We openly discuss strategy, finances, and salaries. Mistakes are viewed as learning opportunities that we actively discuss.
• Autonomy We trust you You're expected to seek out the data needed for informed decisions and manage your own time—knowing when to focus and when to recharge.
• Shared Vision: You'll have the power to shape the vision of how we build the future of financial services.

Practical Perks

1. Here's how we support our culture:

• Flexible Work Office-first environment with flexible hours
• Generous Leave: Starting at 20 days per year.
• Office Perks (Cape Town): Fully-stocked kitchen and daily catered lunch