Tawzef for Recruitment & HR Consultancy

Client Service (Italian Speaker)

Tawzef for Recruitment & HR Consultancy  •  Cairo, EG (Onsite)  •  7 hours ago
Apply
AI can make mistakes so check important info. Chat history is never stored.

Job Description


Manage adult and young learner individual bookings, as well as group bookings for your region, through telephone and email within the agreed SLA period, ensuring that payment and visas (where appropriate) are received on time and all customer queries are answered promptly

Following up on sales leads to gauge level of interest and provide further information

Keep in regular contact with students and agents to drive retention, cross-sell or upsell additional services and prevent cancellation

Manage customer data and processes through CLASS, Salesforce and other systems

Resolve issues and complaints quickly to the satisfaction of the agent/customer, escalating where needed to the relevant line managers

Ensure that refunds arising from course curtailments are processed promptly and correctly

Support colleagues in the team and help them out with administrative tasks during a busy period and cover their work while they are away.

Update sales colleagues on issues which may affect the client relationship.

Support school personnel in the schools during the bookings process and with any other after care needed until the student leaves the school

Build knowledge of agents develop strong relationships with counsellors, to ensure that KLG is an clien’s first-choice provider across multiple school locations

Manage customer expectations and complaints, by acting as the primary contact responding to all enquiries and liaising where appropriate with internal departments.

Assist the manager in signing up/setting up new agents if required

Stay up to date with competitors and changes within the marketplace

Work towards departmental and regional revenue targets


Requirements


Bachelor’s degree is preferred.

Fluent Italian speaker is essential; strong English communication skills are also required.

Strong understanding of Italian culture, customer expectations, and the regional education market.

Previous experience in customer service, sales support, booking coordination, admissions, travel, education consultancy, or a similar administrative role is preferred.

Experience working with CRM systems, ideally Salesforce, is an advantage.

Strong communication, relationship-building, and complaint-resolution skills
Tawzef for Recruitment & HR Consultancy

About Tawzef for Recruitment & HR Consultancy

At Tawzef, we offer a multitude of HR services for businesses in Egypt and the GCC by focusing on quality and time of delivery. We provide companies with human resources management services such as, recruitment, outsourcing, HR consultancy and psychometric assessments.

Local recruitment

Tawzef offers diverse recruitment solutions, including sourcing, headhunting, screening, and candidate interview processes.

we also organize interviews for companies.

Overseas recruitment

Tawzef is a licensed overseas recruitment company. hire all levels of employees (white and blue collars).

our execution team takes on the responsibility of handling all aspects of all process.

Staff outsourcing

Tawzef provides various outsourcing services including manpower by hosting a client's employees all contracts payroll, Tawzef's insurance, and labor relation.

Pre-Hiring Assessments

Business use psychometric assessments to analyze potential hires' personalities. these assessments bring a scientific approach to the evaluation process, to increase employee retention and productivity for new hires. and reduce costs and turnover.

HR Consultancy

Tawzef's consulting team creates HR structure and corporate strategy for small and medium enterprises.

we assess companies to analyze the current performance and build human resources management system.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Cairo, EG
Year Founded
2007
Social Media