Job Description

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

• Support the monitoring and analysis of client service performance, including key service KPIs and SLAs;
• Prepare Excel files and monitoring automatic dashboards
• Build up monthly e quarterly reports for global and local markets;
• Foster performance reviews in Excel or PPT format for internal departments;
• Participation in UAT activities and preparation of technical and/or project documentation (requirements) such as delivery of new features, channels and process enhancements;
• Assist in tracking project activities and deliverables supporting monitoring project timelines, utilizing project tools such as Planner and collaborating with cross-functional teams;
• Assist in maintaining and updating operational documentation (eg. procedures and knowledge bases);
• Support administrative and back-end activities related to Client Service operations such as systems updates, users internal audit, first and second level escalation monitoring of technical issues, invoice tracking and other back-office tasks.

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.