Tawzef for Recruitment & HR Consultancy

Client Service (French-speaking)

Tawzef for Recruitment & HR Consultancy  •  Cairo, EG (Onsite)  •  8 hours ago
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Job Description


-Manage adult and young learner individual bookings, as well as group bookings for your region, through telephone and email within the agreed SLA period, ensuring that payment and visas (where appropriate) are received on time and all customer queries are answered promptly.

-Following up on sales leads to gauge level of interest and provide further information

-Manage customer data and processes through CLASS, Salesforce and other systems.

-Resolve issues and complaints quickly to the satisfaction of the agent/customer, escalating where needed to the relevant line managers.

-Update sales colleagues on issues which may affect the client relationship.

-Build knowledge of agents and develop strong relationships with counsellors, to ensure that KLG is a client’s first-choice provider across multiple school locations.

-Manage customer expectations and complaints by acting as the primary contact responding to all enquiries and liaising where appropriate with internal departments.

-Stay up to date with competitors and changes within the marketplace.

-Work towards departmental and regional revenue targets


Requirements


-Bachelor's degree in Languages & Translation, French Language, or a related field.

-Fresh graduates are welcome to apply.

-Fluent in French (spoken and written).

-Strong communication and interpersonal skills.

-Customer-oriented with excellent problem-solving abilities.

-Ability to handle customer inquiries and resolve complaints professionally.

-Basic computer skills and proficiency in Microsoft Office.

-Ability to work in rotational shifts if required.
Tawzef for Recruitment & HR Consultancy

About Tawzef for Recruitment & HR Consultancy

At Tawzef, we offer a multitude of HR services for businesses in Egypt and the GCC by focusing on quality and time of delivery. We provide companies with human resources management services such as, recruitment, outsourcing, HR consultancy and psychometric assessments.

Local recruitment

Tawzef offers diverse recruitment solutions, including sourcing, headhunting, screening, and candidate interview processes.

we also organize interviews for companies.

Overseas recruitment

Tawzef is a licensed overseas recruitment company. hire all levels of employees (white and blue collars).

our execution team takes on the responsibility of handling all aspects of all process.

Staff outsourcing

Tawzef provides various outsourcing services including manpower by hosting a client's employees all contracts payroll, Tawzef's insurance, and labor relation.

Pre-Hiring Assessments

Business use psychometric assessments to analyze potential hires' personalities. these assessments bring a scientific approach to the evaluation process, to increase employee retention and productivity for new hires. and reduce costs and turnover.

HR Consultancy

Tawzef's consulting team creates HR structure and corporate strategy for small and medium enterprises.

we assess companies to analyze the current performance and build human resources management system.

Industry
Consulting & Advisory
Company Size
51-200 employees
Headquarters
Cairo, EG
Year Founded
2007
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