Job Description

The opportunity: Client Service Executive – Permanent contract

At HSBC, our purpose is opening up a world of opportunity and by joining our team, you can be part of something bigger. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible.

Being part of HSBC in Luxembourg, you’ll help evolve and grow our private banking business. Do you have experience in banking and strong interpersonal skills? Are you self-motivated, dynamic and a proactive team player? Can you demonstrate administrative efficiency, accuracy and attention to detail?

If you answered yes to any of these questions, we want to hear from you!

What you will do:

Reporting directly to the Desk Head, you will provide administrative and client service support to our Private clients. You will be responsible for transmitting and verifying client instructions, as well as proactively fostering a high-quality operational environment for clients with complex and demanding needs.

In this role, you will (but not limited to):

• Maintain excellent commercial relationships with Private clients.
• Source, verify and transmit documents to ensure a rapid and smooth account opening process.
• Liaise with clients and primary account owners to support file regularisation, compliance requirements, and information exchange.
• Handle and input client trade orders into the bank's private banking system, ensuring all outstanding orders are monitored and completed promptly and accurately.
• Oversee clients’ time maturities, transfers, deposits, loans, etc.
• Provide necessary back-up support to Relationship Managers and other Client Service Executives on a daily basis.

You should apply if you have:

• Previous experience in the banking sector.
• Clear understanding of key products and services offered in private banking.
• Strong customer service focus, with excellent interpersonal skills.
• Excellent time management skills, with the capacity to perform effectively under pressure and meet strict deadlines.
• Proficiency in the use of MS Office applications.
• Good level of English; other languages are an advantage.

Even if you feel you do not meet 100% of our qualifications, we encourage you to apply if you believe this role is right for you.

What you’ll get in return:

HSBC operates multiple variable pay plans, to reflect the diverse nature of the businesses, roles and markets in which we operate. Variable pay is designed to reward colleagues for their individual performance and contribution, as well as the performance of their relevant Business / Infrastructure, and the overall Group.

We offer a comprehensive and competitive package of benefits usually covering health support, life assurance, pension, and family friendly leaves, as well as many other benefits to support your wellbeing.

HSBC has been certified “Top Employer 2026” in Europe. This recognition from the Top Employers Institute rewards our HR practices and recognises HSBC as an HR Leader in France, Germany, Italy, Ireland, Luxembourg, The Netherlands, Poland and Spain.

If you’re looking for a career where you will be respected as an individual and valued for the contributions you make, please visit our career page, and discover how diversity drives our success.

Being open to different points of view is important for our business and the communities we serve. At HSBC, we’re dedicated to creating diverse and inclusive workplaces. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. If you have a need that requires accommodations or changes during the recruitment process, please let us know.

Please note that every selected candidate will have to provide us with a valid criminal record check in due time.

Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. For any GDPR request, please send it to:lux.data.privacy@hsbc.com

For further information on building your career at HSBC, please visit: www.hsbc.com/careers

Discover how ‘ We Value Difference’

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