Job Description

The Client Service Director will have the following main responsibilities:

• Contribute & drive turnover to meet budget set for the team
  • Retain and grow the business with accountability on structural clients
  • Contribute to the commercial roadmap and monitor commercial activations
  • Understand the client’s organization and build-up solid relationship with key contacts
• Leadership role within Creative Excellence team
  • Drive performance, managing ways of working, optimised workload, ensure team ownership and responsibility
  • Role of mentoring to grow the team expertise -> with regular feedback to team members and organizing trainings
  • Working closely with the project management team
• Deliver a high level of consultancy to clients on the creative excellence journey, from early stage to in-market evaluation:
  • Understand the category and business dynamics
  • Consult with client to identify needs and shape most relevant research and learning plan
  • Interface with other Ipsos Services lines and global dedicated teams in the Ipsos organisation to ultimately deliver more holistic perspective to client.
  • Be a trusted creative advisor and partner for your clients.
• Drive knowledge & culture of collaboration
  • Inspire the team by sharing learning, expertise and knowledge
  • Be vocal within Ipsos organisation and outside to build the fame of the creative excellence expertise in Switzerland

The desired skills and experiences to become a client service director at Ipsos creative excellence:

Essential:

• University degree preferably in marketing/market research, social sciences, communication sciences or similar
• Minimum 10 years of professional experience within market research agencies
• Client management skills with ability to deliver outstanding attention and services to the client.
• Commercial excellence acumen
• Excellent ability to communicate and liaise with a variety of different internal and external senior stakeholders.
• Solid market analysis skills, from data to insights
• Excellent English skills
• Curiosity, proactivity, and entrepreneurship spirit
• Collaborative and supportive mindset

Desirable:

• International minded and multicultural oriented with strong interpersonal communication skills
• Passion for creativity, advertising, touch points, media, digital with professional experience in the domain
• Other languages than English are an advantage.

Ready to become a creative advisor and inspire change with impactful research? Apply now!

Ipsos is one of the world’s largest research companies and currently the only one primarily managed by researchers, ranking as a #1 full-service research organization for four consecutive years. With over 75 different data-driven solutions, and presence in 90 markets, Ipsos brings together research, implementation, methodological, and subject-matter experts from around the world, combining thematic and technical experts to deliver top-quality research and insights. Simply speaking, we help the biggest companies solve some of their biggest problems, serving more than 5000 clients across the globe by providing research, data, and insights on their target markets. And we are proud of our continuous efforts in making Ipsos the best place to work!